Our range of service plans combine value with coverage for your SCIEX mass spectrometry workflow, giving you the flexibility to chose the right level of service you need.
|Hardware and Telephone Support||✓||✓||✓||✓||✓||✓||✓|
|Bulletins - monthly software/support/service updates
|Planned Maintenance (PM)
|On-site Response Time (hrs)
|StatusScope Remote Monitoring
|Discount on Fixed Price (FP) Services||✓||✓||✓|
|On-site Applications Support
|Operational Qualification (OQ) after PM/Repairs
|Acquisition Software Upgrades||✓|
The basic plan that provides connection to our team of technical and support specialists, guaranteed response time to repair requests, and discounts on parts.
Designed to help you achieve optimal instrument performance even if you are on a limited budget.
Provides unlimited labor, travel, and accommodation costs for repair visits to help you achieve optimal productivity.
Provides unlimited SCIEX approved parts and helps you maintain optimal instrument performance and robustness.
Full coverage maintenance and repair plan designed to maximize productivity in your lab. Perfect if you depend on your instruments and need that maximum 97% uptime.
Designed to maximize instrument performance and ensure availability of your critical systems.
Delivers our experience to you, building a relationship with your lab that allows us to deliver absolute confidence and peace of mind that your lab is running to peak performance.
On-site instrument repair option that can be purchased on a time-and-materials basis.
Supports hospitals and clinical diagnostic laboratories with implementation, optimized operation, and maximum uptime of SCIEX instruments for in vitro diagnostic use.