Our range-of-service options combine value with coverage for your complete SCIEX mass spectrometry workflow, giving you the flexibility to chose the right level of service you need.
The SCIEX Clinical Service Plan is specifically designed to support hospitals and clinical diagnostic laboratories with rapid implementation, optimized operation, and maximum uptime of SCIEX instruments for in vitro diagnostic use.
Delivers our experience to you, building a relationship with your lab that allows us to deliver absolute confidence and peace of mind that your lab is running to peak performance.
Full coverage maintenance and repair plan designed to maximize productivity in your lab. Perfect if you depend on your instruments and need that maximum 97% uptime.
This plan is designed to maximize instrument performance and ensure availability of your critical systems.
Designed to help you achieve optimal instrument performance even if you are on a limited budget.
Provides unlimited SCIEX Approved Parts and helps you maintain optimal instrument performance and robustness. Peace of mind provided with the flexibility to manage your repair costs.
Provides unlimited labor, travel and accommodation costs for repair visits to help you achieve optimal productivity. Flexibility to manage part replacement costs but with maximum uptime.
A support plan that provides guaranteed response time to repair requests, discounts on parts, and connection to our team of technical and support specialists.
On-site instrument repair option that can be purchased on a time-and-materials basis. Optional maintenance products can be added to keep your instruments in peak condition or maintain the validated state.