When installing Cliquid® 3.2 (on a computer with an Analyst® version earlier than 1.6), Multiquant™ 2.1, MetabolitePilot™ 1.5, the following errors can appear:
On investigation, we found that this happens if the computer has the “Microsoft Visual C++ 2010 x86 Redistributable” version 10.0.40219 installed. “Microsoft Visual C++ 2010 x86 Redistributable” version 10.0.40219 is SP1 for MS VC++ 2010 Runtime Libraries.
The "Reporter Template Suite 3.2", part of some SCIEX software products, requires “Microsoft Visual C++ 2010 Redistributable” version 10.0.30319 installed.
If the installation of this component fails, the installation of the main product cannot be done successfully. The issue is with Microsoft Visual C++ 2010 x86 Redistributable v. 10.0.40219, which uninstalls the previous version (v. 10.0.30319) and does not allow installing it over the newer version.
Workaround: To fix the above issue, follow these steps:
- Exit the installer
- Go to the Add\Remove Programs applet on Windows XP or Program and Features on Windows 7
- Locate the Microsoft Visual C++ 2010 x86 redistributable v. 10.0.40219 and uninstall it.
- If you do not have the permission to uninstall it, ask your IT department. They can re-install it after the SCIEX product has installed.