SCIEX on-site application support allows you to benefit from the knowledge and experience of an extensive network of industry leading application scientists. These specialists can help optimize your applications (for Research Use Only devices), troubleshoot your workflows, and save you months of method development effort.
With a network of 150 PhD application scientists worldwide, we're dedicated to helping you enhance your application workflows and optimize method development at every step. Whether you're a novice or expert, we support your technical needs to help you get the very most out of your SCIEX systems.
Image 1: Individualized training and support from SCIEX application scientists can help you save time on application development and implementation as well as give your user's confidence in troubleshooting and maintenance. This benefits the lab by letting you obtain valid results faster and maximize instrument uptime, all which result in lowered total cost of ownership.
Customer Testimonials following SCIEX Application Support Visits
"Mike was extremely helpful. He was very knowledgeable about the subject matter. He even came back for half a day on day 4 to make sure we had a usable method. I would recommend Mike to any toxicology laboratory looking to set up multi-drug panels" - Toxicology Customer
"Casey was extremely helpful and even stayed past our close time to help us troubleshoot an issue we were facing. These are the types of people that really make SCIEX an amazing company to do business with" - Clinical Diagnostics Customer
"I really appreciate that April and SCIEX were able to work with is an only train in the areas applicable to our lab. Additionally, I appreciate that we trained using client samples, which allowed us to keep making progress on ongoing projects" - Environmental Testing Customer
"Holly was excellent, she exceeded my expectation: Knowledge, professional, helpful and very patient." - Clinical Toxicology Customer
What Can You Expect from an Applications Support Visit?
An applications scientist, who is an expert in your field, will contact you ahead of time to discuss training goals and to tailor a visit focused on your specific needs. Click on the links below to view example training schedules for just a few of the application areas we support.
Expert Applications Scientists available for all market areas, including: