Because we understand your need to maximize the full potential of your lab, we designed the SCIEX Software Support Plan to protect and future proof your lab.
It is the perfect solution to never be out-of-date again! With these plans, you will always be on latest and greatest mass spec software, enjoy unlimited at-the-moment expert help and support as well as have all-access to extended online resources, all within your budget.
Stay on the latest software so your data quality is at its peak.
Get remote monitoring and instant live support to resolve issues immediately for maximum uptime.
Enhance the return on your investment with training resources, accesses to new application software, and more.
There's a plan for every need. Get to know the SCIEX Support Plans:
Enjoy full-version upgrades, an annual subscription for a software application of your choice, personalized training, and much more.
† Software Premier offers the greatest of the Software Plus plan and so much more
Get great protection and point updates for your software platforms at an affordable price, with our best-in-class support.
Stay productive and protected, even when software upgrades are not an option with at-the-moment support and extended online resources.
|One annual license to any vertical application software of choice||X|
|One annual customized 4-hour live on-line training||X|
|One annual customized 4-hour report writing session (SCIEX Reporter)||X|
|Full upgrades* to all entitled SCIEX software (delivered digitally or by disk)||X||X|
|25% discount on validation and compliance services||X||X|
|Troubleshooting for software defects and prioritized corrective action on active software versions||X||X|
|Updates** to all entitled SCIEX software (delivered digitally)||X||X|
|Full access to the SCIEXNow customer portal||X||X||X|
|Telephone and live chat support for active versions of SCIEX software (During standard business hours)||X||X||X|
|Personalized online training courses in SCIEXUniversity||X||X||X|
|StatusScope® Remote Monitoring***||X||X||X|
|30% discount on software licenses and software related services||X||X|
|Limited support for defective updates on retired software versions||X|
* Upgrades are Full Version releases. Example: MultiQuant 2.0 to 3.0 or Analyst 1.5 to 1.6
** Updates are Point Version releases. Example: MultiQuant 3.0 to 3.1 or Analyst 1.6.2 to 1.6.3
*** See a list of compatible instruments
Need help to find the right Software Support Plan that best fits your need? Complete the form on the right and a SCIEX representative will contact you soon
Your new Software Support Plan can be added to any SCIEX maintenance contract or purchased as a stand-alone contract.
Your success is our success; therefore SCIEX has strengthened its software and application support organization, as we continue to exceed your scientific and business needs.