Real-time instrument monitoring service designed for those who need visibility and control of lab instruments remotely, enabling maximized system uptime and improved productivity—anytime, anywhere.
Mass Spec and CE Services and Troubleshooting
Whether On-Site or Online, SCIEX Experts Are Dedicated to Complete Support Through the Lifecycle of Your Systems
No one understands your needs and can support your mass spectrometry systems better than we can. We help you to transform lab productivity and secure the best return on SCIEX investment. Our Global Support Services team is entirely devoted to mass spectrometry and capillary electrophoresis labs, with a reputation for offering the most comprehensive portfolio of support, services and consultancy available.
We let the facts speak for themselves. Our experts are 100% specialized in mass spectrometry and separation workflows. We have a global network of more than 650 service professionals who deliver 97% system uptime on average. Our team has an average of 9 years service experience, which is unheard of elsewhere, making them genuine experts in what they do.
Services, Troubleshooting and Help
Service Support Plans
Flexible service support options that combine value and coverage.
Kim has about 17 years of field service engineer experience under her belt. While she has a solid background in HPLC, her instrument of choice is the mass spec. When she's not working in research facilities, non-clinical or non-cGLP labs, she spends her time volunteering at the Children's Ministry at her church, teaching kindergarteners and first-graders.
Kimberly Warner SCIEX Field Service Engineer
Joe used to be a forensic toxicologist in Georgia before joining the SCIEX family. He’s focused on drug abuse screening and general toxicology, with a specialization in using QTRAP screening techniques such as MRM-IDA-EPI. Outside the realm of SCIEX, Joe is passionate about late model British cars such as MG, Mini cooper, Austin Healy and Triumph. He currently spends a lot of his free time restoring a 1973 MG Midget in his basement.
Joseph Tamasi SCIEX Field Service Application Specialist