PublicKeyToken=b03f5f7f11d50a3a' or one of its dependencies. An attempt was
made to load a program with an incorrect format.))"
This error * likely means that the customer is using a 64-bit operation system.
This is a known issue and it is described in Release Notes page 4:
When installed on a 64-bit operating system, the program cannot access T2D files. You can work around this problem by manually deleting the files called ‘vjslib.dll’ and ‘vjsnativ.dll’ from the program’s ‘bin’ folder and running the Microsoft ‘vjredist.exe’ installer available from: