For research use only. Not for use in diagnostic procedures. Issue Description
When you choose to run reporter on a processing workstation the following error pops up. ‘Unexpected error has occurred. Retrieving the COM class factory for components with CLSID …’.
The workstation is running a Windows 7 64 bit OS which is not compatible with the installed version of reporter. The PC must be re imaged to a Windows 7 32 bit OS or the 64 bit compatible version of Analyst installed.