Responsiveness to Keep Your Workflow Running. Flexibility to Meet Your Budget
SCIEX LC-MS Service and Support Plans help keep your instruments peforming at their peak, with multiple options for response time, repair coverage and maintenance. You've invested in a SCIEX mass spec; why trust its service to anyone but the experts?
Increased Productivity
Greater uptime equals higher productivity. Unless you’re running samples, you’re losing revenue. Minimize workflow interruptions with a SCIEX Service and Support contract.
Technical Expertise
No one understands your needs and can support your system better than we can. Only SCIEX has the diagnostic tools, parts and knowledge to keep your systems running at peak performance.
Maximum Uptime
Keep your lab moving forward. Get back to work quickly with guaranteed onsite response, parts delivery and access to remote monitoring services.
Total Workflow Support
Our mission is to make you successful. Whether it’s to repair your instrument, assist with your workflows, deliver training, professional laboratory service or software support – SCIEX is here for you.
LC-MS and CE Focus
We don’t just develop products, we pioneer extraordinary solutions. Sharply focused and experts in LC-MS and CE technologies, we understand your systems inside and out.
Budget Adherence
Balance your total cost of instrument ownership with a fixed annual fee.
The table below shows the major options for the service and support of your current SCIEX mass spec. If you are purchasing a new SCIEX instrument consider the Protect Suite of service and support contracts, only available at the time of your purchase.
| Feature | Assurance | Maintenance | Remote | Software Plus | Software Legacy |
|---|---|---|---|---|---|
| On-Site Workflow Support and Troubleshooting | ✔ | ||||
| Instant Workflow Phone and Online Support | |||||
| Instant Workflow Phone and Online Support (durning normal business hours) | ✔ | ✔ | ✔ | ||
| Guaranteed On Site Response Time for Repairs | 48 hrs | 72 hrs | Prioritized | ||
| Planned Maintenance | ✔ | ✔ | |||
| OEM Parts Used for Repair | Full Coverage | 10% Discount | 10% Discount | ||
| Labor | Full Coverage | 10% Discount | |||
| Travel | Full Coverage | 10% Discount | |||
| Data Acquisition Workstation | ✔ | ||||
| StatusScope® Remote Monitoring | ✔ | ✔ | ✔ | ||
| Software Phone and Online Support | Prioritized for Starter Pack Only | Prioritized for Starter Pack Only | |||
| Software Upgrades | Starter Pack Only | ||||
| Software Updates | Starter Pack Only | ✔ | |||
| Discounted Fixed Price Services | ✔ | Validation Service Only | Validation Service Only | ||
| SCIEX University™ Online | Premium Content | Basic Access | Basic Access | Premium Content | Premium Content |
| Knowledge Base Content Online | Premium Content | Basic Access | Basic Access | Premium Content | Premium Content |
| Discounted Rates on Selected Software Licences and Related Software Services | ✔ | ✔ |
Other service and support plans are available, as well as fixed-price, pay-as-you-go services for preventative maintenance, repair and workflow support. Please contact your SCIEX Service Representative for details.
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Software Support Plans
Future-proof your workflow by keeping your software current, so you get the best possible performance out of your SCIEX instruments.
Clinical Service Plan
The LC-MS hardware plan supported by certified medical device professionals to support clinical diagnostic laboratories.
Essential LC-MS Performance Kits
Test your whole LC-MS system's performance under analytical conditions similar to your daily worklow.
Unless otherwise noted in our product literature, SCIEX products are For Research Use Only. Not for use in Diagnostics Procedures. For more information contact your local sales representative or refer to sciex.com