Software Support Policy

Today's research is tomorrow's project and as such mass spectrometry and capillary electrophoresis systems as well as accompanying software programs must undergo technological adaptation to keep pace. It is why our team of engineers are ever-searching, testing, and developing designs meant to help you get the most sensitive and accurate reporting from your sample in the shortest amount of time. From omics, drug discoveries, food analysis, and environmental research, our software must evolve to meet the demands of you, the researcher with minimal impact on your organization and planning needs.

With that in mind, the SCIEX Software Lifecycle Support Policy is designed to help you better manage your investments and maximize the benefits of your SCIEX software products. The following guidelines outline available support for the lifetime of your software program(s).

Software Life Cycle Phase Definitions

Service and support offerings will vary during each distinct phase of a software's life. The life cycle of each SCIEX Software product has four stages.

  • Invest - Full Support: Actively developed, new features and versions expected
  • Maintain - Full Support: Actively maintained, point releases and hotfixes expected
  • Retired - Limited Support: No longer sold, only critical defects addressed. Support offered for additional fee
  • Obsolete - No Support: Product is not supported

Check Your Software Status

For the most current information on the status of a software version please refer to the software status listed below. As technology development drives changes, we may change our policy, so we encourage you to check this site regularly to get the latest information.

Software PackageSoftware VersionLifecycle StageSupport PlansUpgrade Path*Cost

AAC Server

3.0

MaintainFull SupportCurrentN/A
AAC Server2.0RetiredLimited Support3.0Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
Analyst1.7.2InvestFull SupportCurrentN/A
Analyst1.7.1MaintainFull Support1.7.2Complimentary
Analyst1.7 Hotfix 3MaintainFull Support1.7.2Complimentary
Analyst1.7 Hotfix 2MaintainFull Support1.7.2Complimentary
Analyst1.7 with Hotfix 1MaintainFull Support1.7.2Complimentary
Analyst1.7RetiredLimited Support1.7.2Complimentary
Analyst1.6.3 HotFix 4RetiredLimited Support1.7.2Paid
Analyst1.6.3 HotFix 3RetiredLimited Support1.7.2Paid
Analyst1.6.3 HotFix 2RetiredLimited Support1.7.2Paid
Analyst1.6.3 HotFix 1RetiredLimited Support1.7.2Paid
Analyst1.6.3RetiredLimited Support1.7.2Paid
Analyst1.6.2 HotFix to February 2015RetiredLimited Support1.7.2Paid
Analyst1.6.2 Components for 3500RetiredLimited Support1.7.2Paid
Analyst1.6.2RetiredLimited Support1.7.2Paid
Analyst1.6.1RetiredLimited Support1.7.2Paid
Analyst1.6 Components for 6500RetiredLimited Support1.7.2Paid
Analyst1.6RetiredLimited Support1.7.2Paid
Analyst1.5.2 HotFix 2ObsoleteLimited Support1.7.2Paid
Analyst1.5.2ObsoleteLimited Support1.7.2Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
Analyst Device Driver1.3InvestFull SupportCurrentN/A
Analyst Device Driver1.2RetiredLimited Support1.3Complimentary
Analyst Device Driver1.1RetiredLimited Support1.3Complimentary
Analyst Device Driver1.0RetiredLimited Support1.3Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
Analyst MD1.6.3InvestFull SupportCurrentN/A
Analyst MD1.6.2 HotFix 2RetiredLimited Support1.6.3Complimentary
Analyst MD1.6.2 HotFix 1RetiredLimited Support1.6.3Complimentary
Analyst MD1.6.2RetiredLimited Support1.6.3Complimentary
Analyst MD1.6.1ObsoleteNo Support1.6.3Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
Analyst TF1.8.1InvestFull SupportCurrentN/A
Analyst TF1.8MaintainFull Support1.8.1Complimentary
Analyst TF1.7.1 Components for NanoCellMaintainFull Support1.8.1Paid
Analyst TF1.7.1 Components for LC DevicesMaintainFull Support1.8.1Paid
Analyst TF1.7.1MaintainFull Support1.8.1Paid
Analyst TF1.7RetiredLimited Support1.8.1Paid
Analyst TF1.6RetiredLimited Support1.8.1Paid
Analyst TF1.5.1RetiredLimited Support1.8.1Paid
Analyst TF1.5ObsoleteNo Support1.8.1Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
BioAnalyst1.5ObsoleteNo SupportNoneNone
BioAnalyst1.5.1 for TFObsoleteNo SupportNoneNone

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
BioPharmaView3.0.2InvestFull SupportCurrentN/A
BioPharmaView3.0.1MaintainFull Support3.0.2Complimentary
BioPharmaView3.0MaintainFull Support3.0.2Complimentary
BioPharmaView2.1RetiredLimited Support3.0.2Paid 
BioPharmaView2.0.1RetiredLimited Support3.0.2Paid
BioPharmaView2.0RetiredLimited Support3.0.2Paid
BioPharmaView1.5RetiredLimited Support3.0.2Paid
BioPharmaView1.0RetiredLimited Support3.0.2Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
BPV Flex2.0InvestFull SupportCurrentN/A
BPV Flex1.0.1MaintainFull Support2.0Paid
BPV Flex1.0MaintainFull Support2.0Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
ChemoView2.0.4MaintainFull SupportCurrentN/A
ChemoView2.0.3RetiredLimited Support2.0.4Complimentary
ChemoView2.0.2RetiredLimited Support2.0.4Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
ChemoView MD2.0.4MaintainFull SupportCurrentN/A
ChemoView MD2.0.3RetiredLimited Support2.0.4Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
ClearCore MD1.1InvestFull SupportCurrentN/A
ClearCore MD1.0.1ObsoleteNo Support1.1Complimentary
ClearCore MD1.0ObsoleteNo Support1.1Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
Cliquid3.4InvestFull SupportCurrentN/A
Cliquid3.3MaintainLimited Support3.4Complimentary
Cliquid3.2.1RetiredLimited Support3.4Paid
Cliquid3.2ObsoleteNo Support3.4Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
Cliquid MD3.4InvestFull SupportCurrentN/A
Cliquid MD3.3MaintainLimited Support3.4Complimentary
Cliquid MD3.2.1ObsoleteNo Support3.4Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
CloudConnect Micro-App1.0.1InvestFull SupportCurrentN/A
CloudConnect Micro-App1.0RetiredLimited Support1.0.1Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
DiscoveryQuant3.0.2InvestFull SupportCurrentN/A
DiscoveryQuant3.0.1 HotFix 2RetiredFull Support3.0.2Complimentary
DiscoveryQuant3.0.1 HotFix 1RetiredLimited Support3.0.2Complimentary
DiscoveryQuant3.0.1RetiredLimited Support3.0.2Complimentary
DiscoveryQuant3.0RetiredLimited Support3.0.2Complimentary
DiscoveryQuant2.1.3RetiredLimited Support3.0.2Paid
DiscoveryQuant2.1.2ObsoleteNo Support3.0.2Paid
DiscoveryQuant2.1.1ObsoleteNo Support3.0.2Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
FormulaFinder3.0InvestFull SupportCurrentN/A
FormulaFinder2.0.2ObsoleteNo Support3.0Complimentary
FormulaFinder2.0.1ObsoleteNo Support3.0Complimentary
FormulaFinder2.0.0ObsoleteNo Support3.0Complimentary
FormulaFinder1.0ObsoleteNo Support3.0Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
LibraryView1.0.3InvestFull SupportCurrentN/A
LibraryView1.0.2MaintainFull Support1.0.3Complimentary
LibraryView1.0RetiredFull Support1.0.3Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
LibraryView (SCIEX OS)1.4InvestFull SupportCurrentN/A
LibraryView (SCIEX OS)1.3RetiredLimited Support1.4Complimentary
LibraryView (SCIEX OS)1.2RetiredLimited Support1.4Complimentary
LibraryView (SCIEX OS)1.1RetiredLimited Support1.4Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
LightSight2.3.1InvestFull SupportCurrentN/A
LightSight2.3MaintainFull SupportCurrentN/A

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
LipidView1.2InvestFull SupportCurrentN/A
LipidView1.1ObsoleteNo Support1.2Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
MarkerView1.3.1InvestFull SupportCurrentN/A
MarkerView1.3MaintainLimited Support1.3.1Complimentary
MarkerView1.2.1RetiredLimited Support1.3.1Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
MasterView1.1MaintainFull SupportSCIEX OS-Q 1.4Paid
MasterView1.0ObsoleteNo Support1.1Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
MetabolitePilot2.0.4InvestFull SupportCurrentN/A
MetabolitePilot2.0.3RetiredLimited Support2.0.4Complimentary
MetabolitePilot2.0.2RetiredLimited Support2.0.4Complimentary
MetabolitePilot2.0RetiredLimited Support2.0.4Complimentary
MetabolitePilot1.5RetiredLimited Support2.0.4Paid
MetabolitePilot1.0ObsoleteNo Support2.0.4Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
MPX2.0 HotFix 3InvestFull SupportCurrentN/A
MPX2.0 HotFix 2MaintainLimited Support2.0 HotFix 3Complimentary
MPX2.0 HotFix 1MaintainLimited Support2.0 HotFix 3Complimentary
MPX2.0MaintainLimited Support2.0 HotFix 3Complimentary
MPX1.2.1MaintainLimited Support2.0 HotFix 3Paid
MPX1.2ObsoleteNo Support2.0 HotFix 3Paid
MPX1.0ObsoleteNo Support2.0 HotFix 3Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
MPX TF1.0ObsoleteNo SupportNoneNone

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
MRMPilot2.0ObsoleteNo SupportNoneNone
MRMPilot2.1RetiredLimited SupportNoneNone

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
MultiQuant3.0.3 HotFix 1InvestFull SupportCurrentN/A
MultiQuant3.0.3MaintainFull SupportSCIEX OS-MQ 1.4Paid
MultiQuant3.0.2 Hotfix 2RetiredLimited Support3.0.3Complimentary
MultiQuant3.0.2 Hotfix 1ObsoleteNo Support3.0.3Complimentary
MultiQuant3.0.2RetiredNo Support3.0.3Complimentary
MultiQuant3.0.1RetiredNo Support3.0.3Complimentary
MultiQuant3.0RetiredNo Support3.0.3Complimentary
MultiQuant2.1.1ObsoleteNo Support3.0.3Paid
MultiQuant2.1ObsoleteNo Support3.0.3Paid
MultiQuant2.0.2ObsoleteNo Support3.0.3Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
MultiQuant MD3.0.3 HotFix 1InvestFull SupportCurrentN/A
MultiQuant MD3.0.3MaintainFull SupportCurrentN/A
MultiQuant MD3.0.2 Hotfix 2RetiredLimited Support3.0.3Complimentary
MultiQuant MD3.0.2 Hotfix 1ObsoleteNo Support3.0.3Complimentary
MultiQuant MD3.0.2ObsoleteNo Support3.0.3Complimentary
MultiQuant MD3.0.1ObsoleteNo Support3.0.3Complimentary
MultiQuant MD3.0ObsoleteNo Support3.0.3Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
PeakView2.2InvestFull SupportCurrentN/A
PeakView2.1RetiredLimited Support2.2Complimentary
PeakView2.0RetiredLimited Support2.2Complimentary
PeakView1.2ObsoleteNo Support2.2Paid
PeakView1.1.1ObsoleteNo Support2.2Paid
PeakView1.1ObsoleteNo Support2.2Paid
PeakView1.0ObsoleteNo Support2.2Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
ProMassProcessor1.0InvestFull SupportCurrentN/A

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
Protein Expression Assembler1.0InvestFull SupportCurrentN/A

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
Protein Expression Extractor1.0InvestFull SupportCurrentN/A

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
ProteinPilot5.0.2InvestFull SupportCurrentN/A
ProteinPilot5.0.1MaintainFull SupportCurrentN/A
ProteinPilot5.0RetiredLimited Support5.0.1Complimentary
ProteinPilot4.5 BetaObsoleteNo Support5.0.1Paid
ProteinPilot4.0ObsoleteNo Support5.0.1Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
Reporter3.2InvestFull SupportCurrentN/A
Reporter3.0.1RetiredLimited Support3.2Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
SCIEX OS2.0InvestFull SupportCurrentN/A
SCIEX OS1.6.10InvestFull SupportCurrentN/A 
SCIEX OS1.7MaintainFull Support2.0Paid
SCIEX OS1.6.2MaintainFull Support2.0Paid
SCIEX OS1.6.1MaintainFull Support2.0Paid
SCIEX OS1.5MaintainFull Support2.0Paid
SCIEX OS1.4.1MaintainFull Support2.0Paid
SCIEX OS1.4MaintainFull Support2.0Paid
SCIEX OS1.3.1MaintainFull Support2.0Paid
SCIEX OS1.3MaintainFull Support2.0Paid
SCIEX OS1.2RetiredLimited Support2.0Paid
SCIEX OS1.1RetiredNo Support2.0Paid
SCIEX OS1.0 Hotfix 1RetiredNo Support2.0Paid
SCIEX OS1.0RetiredNo Support2.0Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
Smart Monitor4.3.2ObsoleteNo SupportNoneNone

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
StatusScope2.0InvestFull SupportCurrentN/A
StatusScope1.6.1MaintainFull Support2.0Complimentary
StatusScope1.5 HotFix 1MaintainFull Support2.0Complimentary
StatusScope1.5RetiredLimited Support1.5 HotFix 1Complimentary
StatusScope1.0RetiredLimited Support1.5 HotFix 1Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
SWATH2.0.1InvestFull SupportCurrentN/A
SWATH1.0ObsoleteNo Support2.0.1Paid
SWATH2.0RetiredLimited Support2.0.1Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
XIC Manager1.0ObsoleteNo SupportNoneNone

* Start your upgrade path to the latest software with the Software Accelerator Program.

If you currently have a paid support plan, you can obtain new versions of software by downloading the updates from Software Downloads.

If a software package is more than three years old and not listed on this page, it may be obsolete. Please contact Support for more details.

Purchase and Technical Support Options

Full SupportLimited SupportNo Support

Software Plus Plan >

Time & Materials >

Software Legacy Plan >

Software Accelerator Program >

Time & Materials >

No purchase options, technical support options, or licenses are available by default. As an exception, they may be available under a separate agreement.

Support for Trial Users

Software Trials are made available on selected products for testing purposes. Support for trial users is limited to 30 days from the activation date. While service requests for your trial product may only be submitted during the first 30 days of your testing period, by being a registered SCIEX Now™ user you continue to have access to selected online training courses, knowledge base articles and full access to SCIEX Community. All trials are subject to the terms and conditions of the End-User License Agreement ("EULA") which accompanies the software.