SCIEX Now Feature Requests

Welcome to SCIEX Now feature requests, where you can submit your ideas for new features or edits to current features for SCIEX Now. Just click on 'Submit an Idea' and let us know your thoughts.

Your idea(s) will go to our team to review, and we'll update the post as soon as we can. Come back to this space to see an update on your idea.

You can toggle this view by most recent features, or most popular features. Are you interested in a specific SCIEX Now feature? Start by filtering based on that feature below. When adding a new request, please include as much detail as possible, including the value of that feature.

Are you looking to add ideas for SCIEX Software products? Visit software feature requests >

Title
Activity Stream Creation Have an activity stream on the dashboard which shows all customer activities like: -Surveys Completed... 0 Comments Oct 02, 2019 41 Views Feature:Cases 2 0 Under Consideration Ella Fono	Oct 02, 2019	2	Cases	Under Consideration
instruction to find MAC address on windows 10 Idea receved from customer: Give information how to find MAC adress on windows 10! 0 Comments Apr 28, 2019 9 Views Feature:Cases 0 1 Under Consideration Ellen Gaertner	Apr 28, 2019	0	Cases	Under Consideration
Support case category "instrument support" Idea received from customer: I would appreciate an issue category called "instrument support". 0 Comments Apr 28, 2019 11 Views Feature:Cases 0 1 Resolved Ellen Gaertner	Apr 28, 2019	0	Cases	Resolved
Can we send periodic emails with updates? We are always adding new Knowledge Articles and Feature Requests to our portal to help our users. I think it would... 0 Comments Jul 17, 2019 27 Views Feature:Cases 5 0 Under Consideration Cindy Sanderson	Jul 17, 2019	5	Cases	Under Consideration
Assigning Deputy Contacts In our group four peaple are looking for the wellbieng of our instrumentation. In cases when one person is opening... 0 Comments Sep 28, 2021 44 Views Feature:Cases 0 0 Resolved Stephan Walker	Sep 28, 2021	0	Cases	Resolved
Increase Upload Limit for Customers One piece of feedback I have received from customers is that the service packages generated from Sciex OS are too ... 0 Comments Nov 08, 2021 57 Views Feature:Cases 5 0 In Progress Cindy Sanderson	Nov 08, 2021	5	Cases	In Progress
option to search and filter cases Idea received from customer: I would like to be able to search and filter cases by for example: instrument,... 0 Comments Apr 28, 2019 10 Views Feature:Cases 1 1 Under Consideration Ellen Gaertner	Apr 28, 2019	1	Cases	Under Consideration
show serial number in list view when submitting a case It would be helpful to not only show the instrument (nick)name but the serial number also in the list when submitt... 0 Comments Mar 18, 2019 10 Views Feature:Cases 1 1 Resolved Ellen Gaertner	Mar 18, 2019	1	Cases	Resolved
SCIEX OS needs real sub projects It seem s that SCIEX OS got rid of sub projects. The data subproject is not very usefull. In most Pharma drug deve... 0 Comments Jul 06, 2022 14 Views Feature:Instruments 1 0 New Idea Brian Melo	Jul 06, 2022	1	Instruments	New Idea
User configuration of conditions for system to go into standyby mode There are cases where a system configuration standby mode conditions want to be set by the user. So the feat... 0 Comments Feb 10, 2021 64 Views Feature:Instruments 1 0 New Idea Kejia Zhu	Feb 10, 2021	1	Instruments	New Idea
Knowledge Articles should contain hashtags and recommndations for similar articels We have a growing number of knowledge base articels (KBA). It would be great, if they would contain ha... 0 Comments Feb 27, 2023 0 Views Feature:Knowledge Base Articles 0 0 New Idea Sebastian Dresen	Feb 27, 2023	0	Knowledge Base Articles	New Idea
Instrument Nickname visible in Cases Would it be possible to see the Nickname of my Instrument also in a Software or Hardware Case, which I submit? 0 Comments Mar 18, 2019 14 Views Feature:Cases 2 1 Resolved Ellen Gaertner	Mar 18, 2019	2	Cases	Resolved
Instruments view as table with sort & filter option Idea received from customer Matthew Russell: I would like to be able to view my instruments as a table, and... 0 Comments Apr 29, 2019 18 Views Feature:Cases 4 0 Under Consideration Ellen Gaertner	Apr 29, 2019	4	Cases	Under Consideration
improve MAC address directions idea received from customer: directions for identifying MAC address could be clearer, more complete. I'm us... 0 Comments Apr 28, 2019 8 Views Feature:Cases 0 1 Under Consideration Ellen Gaertner	Apr 28, 2019	0	Cases	Under Consideration
exit button when creating case Improvement idea received from customer: "for a new case there is no "Exit"_button but only "Close Case"=it... 0 Comments Oct 15, 2019 39 Views Feature:Cases 4 0 Under Consideration Stephanie Ducloux	Oct 15, 2019	4	Cases	Under Consideration
Improvement to the Registered Software Page Display "My Software" in more comprehensive grid format (not so much scrolling and provide filting options). ... 0 Comments Jul 04, 2019 19 Views Feature:Cases 3 0 In Progress Karen Bird	Jul 04, 2019	3	Cases	In Progress
Innovation Advisory Board Member Status - Indicated on Front Dashboard Show that customer is part of the IAB on the SCIEX Now Dashboard 0 Comments Oct 02, 2019 42 Views Feature:Cases 1 0 Under Consideration Ella Fono	Oct 02, 2019	1	Cases	Under Consideration
Option to remove assets from my SCIEXNow inventory Right now there is no way to remove an asset from my list of either instruments or license keys. 0 Comments Oct 08, 2019 42 Views Feature:Cases 1 0 Resolved John Wright	Oct 08, 2019	1	Cases	Resolved
make 'Activate Software' available via 'My Software' it would be more intuitive to find the 'Activate Software' functionality via 'My Software' on the left sidebar.&nb... 0 Comments Aug 16, 2022 24 Views Feature:Licenses & Activation 0 0 Under Consideration Ulrich Seibl	Aug 16, 2022	0	Licenses & Activation	Under Consideration
Allow support cases to be opened by AID purchased licenses come with support independent of an instrument serial number it should be possible to open a ca... 0 Comments Apr 29, 2019 14 Views Feature:Cases 1 0 Resolved John Wright	Apr 29, 2019	1	Cases	Resolved
Additional Information when adding and Instrument When adding an instrument, you only ask for the serial number. In addition to the serial number, a user-defi... 0 Comments Sep 15, 2022 24 Views Feature:Instruments 1 0 Under Consideration Brian Lilley	Sep 15, 2022	1	Instruments	Under Consideration
Newslatter or Portal Notification for new Software Hotfixes or Updates automatic email for something similar send out, if new Hotfix or and Upgrade is avaibale for an already registered... 1 Comments Feb 04, 2020 65 Views Feature:Cases 13 0 Under Consideration Birgit Bernard	Feb 04, 2020	13	Cases	Under Consideration
Create a new Software Details Page Create a new Software Details page that links from the main Registered Software page. ... 0 Comments Jul 04, 2019 18 Views Feature:Cases 3 0 In Progress Karen Bird	Jul 04, 2019	3	Cases	In Progress
AE-MS It’s popular that the by using mixed sample per well in HTS is analyzed in Japan. Echo MS can been only set one me... 0 Comments Feb 16, 2021 60 Views Feature:Instruments 0 0 New Idea 司長谷川	Feb 16, 2021	0	Instruments	New Idea
Field Service Reports available through SciexNow Automatic upload of FSR to SciexNow portal once case has been debriefed by Engineer. 0 Comments Mar 30, 2022 58 Views Feature:Notifications 13 0 Under Consideration jen mr	Mar 30, 2022	13	Notifications	Under Consideration
User can see who is defined as owner of an instrument When you are defined as an user of an instrument in Sciex Now, you can not see who is defined as owner. Only the o... 0 Comments Feb 09, 2023 22 Views Feature:Instruments 1 0 Under Consideration Gunter Laurijssen	Feb 09, 2023	1	Instruments	Under Consideration
Ability to remove software from my profile I can remove/modify instruments in my profile, but not software. It would be useful to add/remove software s... 0 Comments Apr 12, 2023 8 Views Feature:Instruments 0 0 Under Consideration Jeff McDonald	Apr 12, 2023	0	Instruments	Under Consideration
Remove inactive software from my profile Since I only access this space intermittently, I find it hard to navigate, including evaluating which software lic... 0 Comments Jul 20, 2023 0 Views Feature:Licenses & Activation 0 0 Under Consideration Erica McKenzie	Jul 20, 2023	0	Licenses & Activation	Under Consideration

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