The Power of Precision
Message to our customers on the effects of COVID-19 Live chat enables registered users with an active service contract to chat directly with technical experts. Log in or create an account to use this feature.
SCIEX Now Feature Requests
Welcome to SCIEX Now feature requests, where you can submit your ideas for new features or edits to current features for the support section of our website. Just click on 'Submit an Idea' and let us know your thoughts.
Your idea(s) will go to our team to review, and we'll update the post as soon as we can. Come back to this space to see an update on your idea.
You can toggle this view by most recent features, or most popular features. Are you interested in a specific SCIEX Now feature? Start by filtering based on that feature below. When adding a new request, please include as much detail as possible, including the value of that feature.
Are you looking to add ideas for SCIEX Software products? Visit software feature requests >
| Sort By Date | Sort By Most Popular | Filter By: | Filter By: | |
|---|---|---|---|---|
Activity Stream CreationHave an activity stream on the dashboard which shows all customer activities like: -Surveys Completed... |
||||
instruction to find MAC address on windows 10Idea receved from customer: Give information how to find MAC adress on windows 10! |
||||
option to search and filter casesIdea received from customer: I would like to be able to search and filter cases by for example: instrument,... |
||||
show serial number in list view when submitting a caseIt would be helpful to not only show the instrument (nick)name but the serial number also in the list when submitt... |
||||
Innovation Advisory Board Member Status - Indicated on Front DashboardShow that customer is part of the IAB on the SCIEX Now Dashboard |
||||
Option to remove assets from my SCIEXNow inventoryRight now there is no way to remove an asset from my list of either instruments or license keys. |
||||
Newslatter or Portal Notification for new Software Hotfixes or Updatesautomatic email for something similar send out, if new Hotfix or and Upgrade is avaibale for an already registered... |
||||
Improvement to the Registered Software PageDisplay "My Software" in more comprehensive grid format (not so much scrolling and provide filting options). ... |
||||
Instruments view as table with sort & filter optionIdea received from customer Matthew Russell: I would like to be able to view my instruments as a table, and... |
||||
improve MAC address directionsidea received from customer: directions for identifying MAC address could be clearer, more complete. I'm us... |
||||
Support case category "instrument support"Idea received from customer: I would appreciate an issue category called "instrument support". |
||||
Allow support cases to be opened by AIDpurchased licenses come with support independent of an instrument serial number it should be possible to open a ca... |
||||
AE-MSIt’s popular that the by using mixed sample per well in HTS is analyzed in Japan. Echo MS can been only set one me... |
||||
Multi-detector support in LC configIn a 2d LC configuration, Waters offers a multi detector support (TUV+PDA) in an integrated system. Sciex su... |
||||
Instrument Nickname visible in CasesWould it be possible to see the Nickname of my Instrument also in a Software or Hardware Case, which I submit? |
||||
Create a new Software Details PageCreate a new Software Details page that links from the main Registered Software page. ... |
||||
Can we send periodic emails with updates?We are always adding new Knowledge Articles and Feature Requests to our portal to help our users. I think it would... |
||||
User configuration of conditions for system to go into standyby modeThere are cases where a system configuration standby mode conditions want to be set by the user. So the feat... |
||||
regarding result fileWant to export the items we need in the text file optionally when the analysis data is export automatically after ... |
||||
exit button when creating caseImprovement idea received from customer: "for a new case there is no "Exit"_button but only "Close Case"=it... |
||||
Contact Support