SCIEX Now Feature Requests

Welcome to SCIEX Now feature requests, where you can submit your ideas for new features or edits to current features for SCIEX Now. Just click on 'Submit an Idea' and let us know your thoughts. 

Your idea(s) will go to our team to review, and we'll update the post as soon as we can. Come back to this space to see an update on your idea.

You can toggle this view by most recent features, or most popular features. Are you interested in a specific SCIEX Now feature? Start by filtering based on that feature below. When adding a new request, please include as much detail as possible, including the value of that feature.

Are you looking to add ideas for SCIEX Software products? Visit software feature requests >

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Support case category "instrument support"

Idea received from customer:

I would appreciate an issue category called "instrument support".

0 Comments Apr 28, 2019 4 Views Feature:Cases
  • 0 0
  • Resolved

    Apr 28, 2019 0 Cases Resolved

    Allow support cases to be opened by AID

    purchased licenses come with support independent of an instrument serial number it should be possible to open a ca...

    0 Comments Apr 29, 2019 12 Views Feature:Cases
  • 0 0
  • Resolved

    Apr 29, 2019 0 Cases Resolved

    exit button when creating case

    Improvement idea received from customer:

    "for a new case there is no "Exit"_button but only "Close Case"=it...

    0 Comments Oct 15, 2019 32 Views Feature:Cases
  • 2 0
  • Under Consideration

    Oct 15, 2019 2 Cases Under Consideration

    Increase Upload Limit for Customers

    One piece of feedback I have received from customers is that the service packages generated from Sciex OS are too ...

    0 Comments Nov 08, 2021 42 Views Feature:Cases
  • 5 0
  • In Progress

    Nov 08, 2021 5 Cases In Progress

    Innovation Advisory Board Member Status - Indicated on Front Dashboard

    Show that customer is part of the IAB on the SCIEX Now Dashboard

    0 Comments Oct 02, 2019 41 Views Feature:Cases
  • 0 0
  • Under Consideration

    Oct 02, 2019 0 Cases Under Consideration

    make 'Activate Software' available via 'My Software'

    it would be more intuitive to find the 'Activate Software' functionality via 'My Software' on the left sidebar.&nb...

    0 Comments Aug 16, 2022 10 Views Feature:Licenses & Activation
  • 0 0
  • Under Consideration

    Aug 16, 2022 0 Licenses & Activation Under Consideration

    User configuration of conditions for system to go into standyby mode

    There are cases where a system configuration standby mode conditions want to be set by the user.

    So the feat...

    0 Comments Feb 10, 2021 53 Views Feature:Instruments
  • 1 0
  • New Idea

    Feb 10, 2021 1 Instruments New Idea

    Newslatter or Portal Notification for new Software Hotfixes or Updates

    automatic email for something similar send out, if new Hotfix or and Upgrade is avaibale for an already registered...

    1 Comments Feb 04, 2020 52 Views Feature:Cases
  • 9 1
  • Under Consideration

    Feb 04, 2020 9 Cases Under Consideration

    AE-MS

    It’s popular that the by using mixed sample per well in HTS is analyzed in Japan. Echo MS can been only set one me...

    0 Comments Feb 16, 2021 41 Views Feature:Instruments
  • 0 0
  • New Idea

    Feb 16, 2021 0 Instruments New Idea

    improve MAC address directions

    idea received from customer:

    directions for identifying MAC address could be clearer, more complete. I'm us...

    0 Comments Apr 28, 2019 4 Views Feature:Cases
  • 0 0
  • Under Consideration

    Apr 28, 2019 0 Cases Under Consideration

    Field Service Reports available through SciexNow

    Automatic upload of FSR to SciexNow portal once case has been debriefed by Engineer. 

    0 Comments Mar 30, 2022 30 Views Feature:Notifications
    Mar 30, 2022 7 Notifications New Idea

    Create a new Software Details Page

    Create a new Software Details page that links from the main Registered Software page.  ...

    0 Comments Jul 04, 2019 13 Views Feature:Cases
  • 2 0
  • In Progress

    Jul 04, 2019 2 Cases In Progress

    Improvement to the Registered Software Page

    Display "My Software" in more comprehensive grid format (not so much scrolling and provide filting options). ...

    0 Comments Jul 04, 2019 11 Views Feature:Cases
  • 2 0
  • In Progress

    Jul 04, 2019 2 Cases In Progress

    Instruments view as table with sort & filter option

    Idea received from customer Matthew Russell:

    I would like to be able to view my instruments as a table, and...

    0 Comments Apr 29, 2019 15 Views Feature:Cases
  • 1 0
  • Under Consideration

    Apr 29, 2019 1 Cases Under Consideration

    instruction to find MAC address on windows 10

    Idea receved from customer:

    Give information how to find MAC adress on windows 10!

    0 Comments Apr 28, 2019 4 Views Feature:Cases
  • 1 0
  • Under Consideration

    Apr 28, 2019 1 Cases Under Consideration

    show serial number in list view when submitting a case

    It would be helpful to not only show the instrument (nick)name but the serial number also in the list when submitt...

    0 Comments Mar 18, 2019 4 Views Feature:Cases
  • 2 0
  • Resolved

    Mar 18, 2019 2 Cases Resolved

    Can we send periodic emails with updates?

    We are always adding new Knowledge Articles and Feature Requests to our portal to help our users. I think it would...

    0 Comments Jul 17, 2019 24 Views Feature:Cases
  • 2 0
  • Under Consideration

    Jul 17, 2019 2 Cases Under Consideration

    Additional Information when adding and Instrument

    When adding an instrument, you only ask for the serial number.  In addition to the serial number, a user-defi...

    0 Comments Sep 15, 2022 3 Views Feature:Instruments
  • 0 0
  • New Idea

    Sep 15, 2022 0 Instruments New Idea

    option to search and filter cases

    Idea received from customer:

    I would like to be able to search and filter cases by for example: instrument,...

    0 Comments Apr 28, 2019 7 Views Feature:Cases
  • 0 0
  • Under Consideration

    Apr 28, 2019 0 Cases Under Consideration

    Activity Stream Creation

    Have an activity stream on the dashboard which shows all customer activities  like:

    -Surveys Completed...

    0 Comments Oct 02, 2019 35 Views Feature:Cases
  • 0 0
  • Under Consideration

    Oct 02, 2019 0 Cases Under Consideration

    Option to remove assets from my SCIEXNow inventory

    Right now there is no way to remove an asset from my list of either instruments or license keys.

    0 Comments Oct 08, 2019 34 Views Feature:Cases
  • 0 0
  • Resolved

    Oct 08, 2019 0 Cases Resolved

    Assigning Deputy Contacts

    In our group four peaple are looking for the wellbieng of our instrumentation. In cases when one person is opening...

    0 Comments Sep 28, 2021 30 Views Feature:Cases
  • 0 0
  • Resolved

    Sep 28, 2021 0 Cases Resolved

    Instrument Nickname visible in Cases

    Would it be possible to see the Nickname of my Instrument also in a Software or Hardware Case, which I submit?

    0 Comments Mar 18, 2019 8 Views Feature:Cases
  • 2 0
  • Resolved

    Mar 18, 2019 2 Cases Resolved