Protect Plus plan

Protect your new LC-MS system now

The Protect Plus plan is the seamless way to continue comprehensive maintenance and repair coverage when your instrument’s warranty expires.

Maximize productivity in your lab and generate better data with the most up-to-date software and advanced support, with the Protect Plus plan. This plan is only available at the time of your instrument purchase.

Be confident that your new mass spectrometer is protected

What’s covered in the Protect Plus* plan

  • Two business days on-site response time for remedial repairs
  • Full parts, labor, and travel required for remedial repairs
  • One planned maintenance (PM) visit including PM kits and software health check per contract year
  • Hardware, software, and application telephone support during normal business hours
  • StatusScope remote monitoring service on compatible models
  • Full access to SCIEX Now online and premium online training courses
  • Upgrades to latest software versions for all entitled SCIEX software
  • 30% discount on additional software licenses
  • 25% discount for software validation services

Purchase additional Protect Plus options for even better coverage

  • Next business day on-site response
  • Qualification services available for your instrument, software, and HPLC system
  • On-site application consulting, training, and method development (for research use only)

Download the Protect Plus flyer >

LC Protect* and PD Protect* plans complete your coverage

  • Guaranteed two business day onsite response time
  • Parts, labor and travel for remedial repair
  • One Planned Maintenance visit per contract year
  • Hardware telephone support
  • Access to StatusScope remote monitoring service on compatible models
Key features

LC Protect plan*

For your SCIEX LC system.

Protect Plus plan*

For your mass spec and software

PD Protect plan*

For your peripheral devices, such as gas generators, uninterruptable power supplies, and others.

Other service and support plans are available, as well as fixed-price, pay-as-you-go services for preventative maintenance, repair and workflow support. Please contact your SCIEX service representative for details.

Related services to maximize the performance of your instrument

StatusScope remote monitoring service

Be confident that your lab is running smoothly, wherever you are.

Laboratory optimization

With our help, employ lean processing strategies to unlock the productive potential in your lab.

SCIEX Now Learning Hub Success Programs

Build customized LC-MS and CE training programs most suited to your lab and users.

*Available only at time of instrument purchase from SCIEX.
† Location restrictions apply. Contact your local service and support representative for details.
‡ See sciex.com/statusscope for list of compatible instruments.
§ Plan covers all software shipped with the instrument: one Analyst acquisition license, one Analyst processing license and one MultiQuant license for Analyst based systems OR one OS license for SCIEX OS based systems OR one Analyst TF acquisition license, one Analyst TF processing license, two PeakView licenses, one MultiQuant license, one MasterView license, one LibraryView license and MS/MSALL with SWATH acquisition MicroApp for SCIEX QTOF instruments licenses