What’s covered in your LC-MS Protect Plus plan?
The Protect Plus plan includes:
- On-site response within 2 business days† for remedial repairs
- Full coverage of the parts, labor and travel required for remedial repairs
- One planned maintenance (PM) visit, including PM kits and a software health check, per contract year
- Hardware, software and application telephone support during normal business hours
- StatusScope remote monitoring service on compatible models‡
- Full access to SCIEX Now online and premium online training courses
- Upgrades to the latest software versions for all entitled SCIEX software§
- A 30% discount on additional software licenses
- A 25% discount for software validation services
Upgrade options
Additional options are available for upgrading your Protect Plus plan to enable comprehensive coverage, including:Â
- On-site response by the next business dayâ€
- Qualification services for your instrument, software and HPLC system
- On-site application consulting, training and method development for research-only systems