Consumables are not included in service contract coverage
* During normal business hours
** Not available in all regions
Capillary electrophoresis systems service and support
Help ensure the consistency of your CE analysis
Your lab depends upon the best quality analysis to make informed decisions. Whether your organization is undertaking clone selection experiments or biologics analyses, conducting proteomic, metabolomic or genomic research, or testing crude food or environmental samples, SCIEX CE service and support can aid your pursuit. Regardless of the analysis you are performing, you need to be certain that your SCIEX CE system is maintained and serviced to a high and fully operable standard.
SCIEX prides itself on the level of care, service and support provided for its hardware and software portfolio to enable your scientific success. A dedicated CE service plan is essential to delivering the consistency of your analysis and powering scientific breakthroughs.
Capillary electrophoresis plans
Select the best coverage for your lab. A SCIEX CE plan can deliver:
- Optimal performance thru increased system availability
- Maximum uptime with priority response times and routing for critical system issues
- Proactivity through performance and preventive maintenance measures
- Top performance via SCIEX approved and certified parts
- True value with discounts for replacements part and emergency service
- Compliancy as SCIEX experts are ready to help you manage regulatory compliance certifications
CE service plans at a glance
You have the flexibility to choose the right level of service for your needs from a range of service plans that combine value with coverage for your CE workflow. For details on offerings in your region, please contact your local representative. The table below indicates the services covered for each plan options.
| Services | Complete plan | Total plan | Prevention Plus plan** | Connect plan |
|---|---|---|---|---|
| Specially trained and certified service engineers nationwide for fast, reliable support | ✔ | ✔ | ✔ | ✔ |
| Specialized technical hardware support team for challenging escalations | ✔ | ✔ | ✔ | ✔ |
| All parts are sourced from original equipment manufacturers | ✔ | ✔ | ✔ | ✔ |
| Technical phone and email support* by trained specialists | ✔ | ✔ | ✔ | ✔ |
| Discounted service replacement parts | 100% | 100% | 20% | 10% |
| Scheduled preventive maintenance calls | ✔ | ✔ | ✔ | |
| SCIEX Now Visual Assist support for remote troubleshooting | ✔ | ✔ | ✔ | |
| Prioritized onsite response for remedial repairs | ✔ | ✔ | ✔ | |
| Discounted emergency services, including onsite labor, travel time or expenses* | 100% | 100% | 20% | |
| Operational qualification protocols for regulatory compliance | ✔ | |||
| Operational qualification certifications with preventive maintenance visits | ✔ | |||
| Calibration equipment documentation traceable to NIST standards | ✔ | |||
| System performance audit trails with comprehensive documentation for proof of compliance | ✔ |
Training programs across the capillary electrophoresis hardware and software portfolio
To accompany your SCIEX CE system, there is a range of classes and training programs to enable you and your team to get the most out of your system. You will be able to access all the relevant training associated with your CE products and workflows within SCIEX Now. The SCIEX course catalog in the SCIEX Now training hub allows you to choose from over 100 self-paced eLearnings or search for an instructor-led course near you. Discover which SCIEX training courses are right for you or your lab.
Going beyond to optimize your capillary electrophoresis systems
BioPhase 8800 system
Innovative system that facilitates the simultaneous, parallel processing of 8 samples, while delivering sensitive CE-SDS and capillary isoelectric focusing (cIEF) analyses. The system can be used to achieve uncompromised accuracy and faster time to answers across the biologic development continuum.
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PA 800 Plus system
Flexible platform for multiple analytical assays with a temperature-controlled capillary for the utmost data reproducibility and confidence.
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CESI 8000 Plus system
Integrate CE and electrospray ionization (ESI) in a single, dynamic process, significantly increasing separation efficiency, speed and sensitivity.
Learn more
P/ACE MDQ Plus system
All your genetic analysis needs on a single instrument. The system supports a variety of applications, including DNA sequencing, fragment analysis and multiplex gene expression.
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GenomeLab GeXP system
All you need for genetic analyses on a single instrument. The GenomeLab GeXP supports a variety of applications, including DNA sequencing and fragment analysis.
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