Guaranteed response time
Intabio ZT system service plan
When the decision is critical: service for your Intabio ZT system
If your system performance is less than optimal, your data will be less than optimal too. Having accurate multidimensional data that accelerates candidate selection can mean the difference between success and failure for your lab.
You need to know that the data you see and the candidates you select are right. The SCIEX service plan for the Intabio ZT system helps ensure that your system is always running to specification so that you can depend on your data.
What can you expect with a SCIEX service plan for the Intabio ZT system?
- A telephone response within 2 hours, during business hours, from an on-call field service employee
- An on-site response within 2 business days by a SCIEX-certified medical device service professional
On-site troubleshooting
- All diagnosis, troubleshooting and repair required for resolution
- Any labor, travel and accommodation costs associated with resolution
- All approved SCIEX original parts, including all vacuum pumps and detectors
Unlimited support
- SCIEX Now phone support for your application, system and software
- SCIEX Now Visual Assist
- Software security configuration service
- Performance and functionality testing
- System function tests after repairs
- Enhanced reports documenting repairs and system performance
- Access to the StatusScope remote monitoring service
- Access to the SCIEX Now Learning Hub
Proactive measures
- Preventative maintenance guidance and support
- Planned annual maintenance visit and maintenance kit
- Any labor, travel and accommodation costs associated with planned maintenance
Supporting your workflow
Optimized results for charge variant analysis workflows
Run workflows seamlessly and enable continuously high data quality with full software upgrades and workflow assistance.
Minimize interruptions
Minimize interruptions to time-sensitive workflows with next-day delivery of parts and rapid response times so you can meet critical deadlines.
Project planning
Balance the cost of your project and instrument ownership with a fixed annual service fee.
Additional services available
SCIEX Now Learning Hub
- Upskill your staff to use the latest software with Learning Hub success programs, where courses and resources from SCIEX specialists help your team improve efficiency in your lab.
- Choose from over 100 self-paced eLearning courses or search for an instructor-led course near you in the Learning Hub course catalog
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StatusScope remote monitoring service
- Enable real-time diagnosis, resolution and monitoring of your system
- Get full visibility into critical parameters directly in your SCIEX Now dashboard
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SCIEX Now Visual Assist
- Get your system back online in minutes instead of hours
- Receive immediate, visualized and direct support from a SCIEX service engineer while in front of your instrument
- Shorten the time it takes to identify problems and allow the SCIEX specialist to actually see what you are experiencing
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