Knowledge Articles should contain hashtags and recommndations for similar articels
We have a growing number of knowledge base articels (KBA).
It would be great, if they would contain hashtags/keywords and if customer would see a list of related KBAs. It would also simplify the search for relevant KBAs and enable "KBA surfing" (comparable to recommended vidoes in e.g. Youtube)
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Feb 27, 2023
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Feature: Knowledge Base Articles
Posted: now