Knowledge Articles should contain hashtags and recommndations for similar articels


We have a growing number of knowledge base articels (KBA). 

It would be great, if they would contain hashtags/keywords and if customer would see a list of related KBAs. It would also simplify the search for relevant KBAs and enable "KBA surfing" (comparable to recommended vidoes in e.g. Youtube) 




1 Comments Feb 27, 2023 162 Views Feature: Knowledge Base Articles

Posted:

We appreciate all your feedback and votes. After much discussion and analysis, the feature team has made the decision to decline this ask. Please keep the feedback coming!