Comprehensive Capillary Electrophoresis Service
Protect your SCIEX capillary electrophoresis system with service plans designed for diverse lab environments
SCIEX offers you the support you need to protect your CE instrumentation to help you proactively prevent downtime and keep your systems running smoothly.
We have carefully developed plans to fit your unique laboratory needs all within a feasible budget. With the right plan, you can expect:
- Optimal performance thru increased system availability
- Maximum uptime with priority response times and routing for critical system issues
- Proactivity through performance and preventive maintenance measures
- Top performance via SCIEX approved and certified parts
- True value with discounts for replacements part and emergency service
- Compliancy as SCIEX experts are ready to help you manage regulatory compliance certifications
You have the flexibility to choose the right level of service for your needs, with a range of service plans that combines value with coverage for your CE workflow. For details on offerings for your region, please contact your local representative.
| SCIEX CE Services | Complete Service | Total Service |
|---|---|---|
| Specially Trained and Certified Service Engineers Nationwide for Fast, Reliable Support | ✔ | ✔ |
| Specialized Technical Hardware Support Team for Challenging Escalations | ✔ | ✔ |
| All Parts Sourced from Original Equipment Manufacturers (OEMs) | ✔ | ✔ |
| Unlimited Technical Phone and Email Support* by Trained Specialists | ✔ | ✔ |
| Discounted Service Replacement Parts | 100% | 100% |
| Scheduled Preventative Maintenance (PM) Calls | ✔ | ✔ |
| Remote Applications Troubleshooting via Phone, Email or Web | ✔ | ✔ |
| Priority Service Scheduling | ✔ | ✔ |
| Discounted Emergency Services, Including On-Site Labor, Travel Time or Expenses** | 100% | 100% |
| Engineering Modifications Included and Installed During PM Visits | ✔ | ✔ |
| Operational Qualification (OQ) Protocols for Regulatory Compliance | ✔ | |
| Operational Qualification (OQ) Certifications with Preventative Maintenance (PM) Visits | ✔ | |
| Calibration Equipment Documentation Traceable to NIST Standards | ✔ | |
| System Performance Audit Trails with Comprehensive Documentation for Proof of Compliance | ✔ |
* During Normal Business Hours ** Consumables are not included in service contract coverage
PA 800 Plus Pharmaceutical Analysis System
This platform provides analysts with robust and easy-to-use characterization, integrating quantitative, qualitative, and automated solutions.
CESI 8000 Plus ESI-MS-High-Performance System
Integrate capillary electrophoresis and electrospray ionization (ESI) in a single, dynamic process, increasing separations efficiency, speed, and sensitivity.
P/ACE™ MDQ Plus Capillary Electrophoresis
Automated, programmable capillary electrophoresis systems designed to perform fast separations from complex samples.
GenomeLab GeXP™ Genetic Analysis System
All you need for genetic analyses on a single instrument. The GenomeLab GeXP supports a variety of applications, including DNA sequencing and fragment analysis.
| Training Classes for Capillary Electrophoresis Instruments | |
|---|---|
Capillary Electrophoresis PA 800 Plus 32 Karat Software (2days) |
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Capillary Electrophoresis PA 800 Plus Comprehensive Course (4days) |
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Capillary Electrophoresis PA 800 Plus Introduction and Theory (1day) |
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Capillary Electrophoresis PA 800 Plus Maintenance and Troubleshooting (1day) |
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Charge Heterogeneity Analysis by cIEF and CZE |
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SCIEX Fast Glycan Labeling and Analysis Technology |
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IgG Purity and Heterogeneity Assay |
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