The Power of Precision
SCIEX LC-MS Service and Support Plans help keep your instruments peforming at their peak, with multiple options for response time, repair coverage and maintenance. You've invested in a SCIEX mass spec; why trust its service to anyone but the experts?
The table below shows the major options for the service and support of your current SCIEX mass spec. If you are purchasing a new SCIEX instrument consider the Protect Suite of service and support contracts, only available at the time of your purchase.
|On-Site Workflow Support and Troubleshooting||✔|
|Instant Workflow Phone and Online Support|
|Instant Workflow Phone and Online Support (durning normal business hours)||✔||✔||✔|
|Guaranteed On Site Response Time for Repairs||48 hrs||72 hrs||Prioritized|
|OEM Parts Used for Repair||Full Coverage||10% Discount||10% Discount|
|Labor||Full Coverage||10% Discount|
|Travel||Full Coverage||10% Discount|
|Data Acquisition Workstation||✔|
|StatusScope® Remote Monitoring||✔||✔||✔|
|Software Phone and Online Support||Prioritized for Starter Pack Only||Prioritized for Starter Pack Only|
|Software Upgrades||Starter Pack Only|
|Software Updates||Starter Pack Only||✔|
|Discounted Fixed Price Services||✔||Validation Service Only||Validation Service Only|
|SCIEX University™ Online||Premium Content||Basic Access||Basic Access||Premium Content||Premium Content|
|Knowledge Base Content Online||Premium Content||Basic Access||Basic Access||Premium Content||Premium Content|
|Discounted Rates on Selected Software Licences and Related Software Services||✔||✔|
Other service and support plans are available, as well as fixed-price, pay-as-you-go services for preventative maintenance, repair and workflow support. Please contact your SCIEX Service Representative for details.
Future-proof your workflow by keeping your software current, so you get the best possible performance out of your SCIEX instruments.
The LC-MS hardware plan supported by certified medical device professionals to support clinical diagnostic laboratories.
Test your whole LC-MS system's performance under analytical conditions similar to your daily worklow.
Unless otherwise noted in our product literature, SCIEX products are For Research Use Only. Not for use in Diagnostics Procedures. For more information contact your local sales representative or refer to sciex.com