Simplify Service and Maintence of Your Clinical Mass Spec System
All SCIEX Medical Device Service Professionals follow a 4-step training program and are certified (and re-certified every 2 years) on SCIEX in vitro diagnostic instruments as well as all major HPLC systems.
With the SCIEX Clinical Service Plan, expect cost-efficient support:
- Maximize your instrument productivity
- Optimize your cost of instrument ownership
- Ensure that your instrument is performing according to SCIEX specification
- Avoid costs and additional charges to manage your budget effectively
- Increase uptime with priority response time
- Use genuine SCIEX approved parts to reduce the need for re-replacements
Guaranteed Response Time
Two hour telephone response by on-call Field Service employee during normal business hours
Two business day on-site response by SCIEX-Certified Medical Device Service Professional
Parts, Labor and Travel
Genuine SCIEX original parts including all vacuum pumps and detectors
All costs for labor, travel and accommodation included
Discounts on fixed price services
Preventative Maintenance
One annual planned maintenance visit.
Maintenance kit, all labor, travel and accommodation costs covered for planned maintenance
Support
Hardware and application telephone support
Software Security Configuration Service
Funtional and Performance Testing
System function tests after repairs
Enhanced reports documenting repairs and system performance
Additional Options
Enhanced on-site training of instrument operation and basic maintenance
Additional Planned Maintenance and Performance Qualifications
24x7 telephone support (limited to certain regions/languages only)
On-site parts locker
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