Protect Your Workflow and Your Budget

Future-Proof Your Lab with Software Support and Upgrades

SCIEX Software Support Plans help reduce downtime, increase productivity, and lower the total cost of software ownership by providing software upgrades and comprehensive support.

Increased Productivity

Software upgrades can improve reliability of system operation, data acquisition and data analysis.

Full Access to Remote Support

Reduce workflow interruptions with complete access to SCIEX telephone and online software support resources.

Improved Data Integrity

Upgraded software works better with modern operating systems, providing higher security and stability.

Better Budget Control

Annual support plans eliminate unexpected expenses for software upgrades.

Choose a Plan that's Right for Your Laboratory

Plans for Starter Kit Software Provided with Your Instrument*

Software Legacy Plan

  • Priority access to phone and online software support
  • Discounts on related services
  • Premium SCIEX University and Knowledge Base content online
Software Plus Plan
  • Updates and upgrades during contract period
  • Includes all the benefits of Software Legacy Plan

Plans for Your Additional SCIEX Software**

Software Assist Plan

  • Priority access to phone and online software support
  • Discounts on related services
  • Premium SCIEX University and Knowledge Base content online
Software Advance Plan
  • Updates and upgrades during contract period
  • Includes all the benefits of Software Assist Plan

*Plans cover software included with the instrument: one Analyst® Acquisition license, one Analyst Processing License and one SCIEX OS-MQ license for Analyst based systems or one SCIEX OS license for SCIEX OS based systems or one Analyst TF Acquisition license, one PeakView® license, one SCIEX OS-Q license and MS/MSALL with SWATH® Acquisition for SCIEX TripleTOF® instruments.

**Plans cover ancillary software purchased at time of instrument purchase or later, excluding software in the Starter Kit. Not all software is eligible for every plan.Please contact your SCIEX representative for details.

What’s Covered in SCIEX Software Support Plans

Contract Feature Starter Kit Software Additional Software
  Software Plus Software Legacy Software Advance Software Assist
Software upgrades (e.g., version 1.6.3 to 1.7) for eligible software    
Software updates (includes point releases, and hotfixes)
Access to premium SCIEX University and Knowledge Base content online
Priority access to remote software support (during business hours) via telephone and SCIEX Now™ Online
Discounted rates on selected software licenses and related software services
Discounted rates for validation and compliance services for easier upgrades  

Save Money and Increase Your Peace of Mind

Reduce Your Cost of Software Ownership

Protect yourself from unexpected expenses. Instead of paying each time there’s an upgrade, pay once per contract period and your upgrades are covered for your eligible software.

Total software upgrade spent over five years, where software upgrades are purchased twice per year, versus annual purchase of a Software Plus or Software Advance Plan that provide upgrade protection.

Everything You Need Anytime You Need It

StatusScope® Remote Monitoring

Be confident that your lab is running smoothly, wherever you are.

SCIEX University Success Programs

Build customized LC-MS and CE training programs most suited to your lab and users.

Instrument Service & Support

No other service provider can offer the depth of knowledge and expertise in LC-MS and CE applications.

FAQs

Why should I purchase a Software Support Plan?

Software support plans are required for you to receive full software and software application support for your contract period. Without the plan, you will not be entitled to receive software or application support unless you purchase Time and Materials, which will give you one-time access to support for that specific issue.
A Software Support Plan, including complimentary upgrades, also provide the latest SCIEX data processing and analysis tools for your laboratory.

I have a SCIEX Service Plan. Do I still need to purchase the Software Support Plan to receive software and application support?

Yes. Depending on your location and the terms of your contract, you may continue to receive software and hardware support until your Service contract expires. Contact your local representative to learn how you can purchase a Software Support Plan.

I don’t have a Service Plan. What are my options to receive software, application and workflow support?

If you have no service plan and would like software support, you can purchase a Software Support Plan.

f you do not have a service plan and you don't want a Software Support Plan, you can purchase Time and Materials, which will allow you to have one-time access to support for a specific issue.

What is the difference between hardware, software and application support?

Hardware support covers service, repair and maintenance of your instrument to ensure optimum performance and reliability.

Software support entails solving a technical software-driven issue such as a software functionality query.

Application support assists you in your specialized field, such as drug discovery and development, forensics, food or environmental testing. With application support you get guidance on your entire workflow, from sample preparation to data analysis, specific to your assay application.

Can I get software or application support only when I need it? What kind of support can you offer me?

Yes, you can. Purchase Time and Materials, which will allow you to have one-time access to Support for that specific issue.

How do I know which Software Support Plan is right for me?

Please contact our software support specialists who will work with you to understand your unique needs to find the best plan for your lab.

I have outdated software. Which plan should I consider?

In addition to a Software Support Plan, you also need to get on the current version of the software. We recommend you contact our software support specialists who will work with you to understand your unique needs to find the best plan for your lab.