Login into LibraryView software failed

For research use only. Not for use in diagnostic procedures​
Issue Description 

In some cases it might not be possible to login in LibraryView™ software, although the right User Name and Password is used. Error message is mentioning “…could not connect to LibraryViewService”

 Resolution

The LibraryView service has to be started manually.

Open windows services

C:\Windows\System32\services.msc (open by double click)

If not found at the indicated location, use windows search to find it

Remark: you may use the function right mouse click - “create shortcut” to create a shortcut to windows services on your desktop for faster access