Replacing the Sciex OS 1.0 License with a Sciex 1.2


Date: 03/06/2017
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For research use only. Not for use in diagnostic procedures.

 

Answer

When opening the SCIEX OS 1.5 software on a computer running  Windows 10, 64-bit, the following error may appear:

"The SCIEX OS cannot be opened. There might be an issue with the software service. Contact SCIEX support."

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To fix this error,  log into the computer as an administrator, and then navigate to the services in the Control Panel; start the Clearcore2 service. The SCIEX OS software should now be able to be opened normally.Â