What is the Analyst Diagnostic Tool and How Can It Help Me?

For research use only. Not for use in diagnostic procedures.

Answer

To prevent delays in obtaining the information required to adequately respond to your requests for help with software issues, SCIEX has developed the Analyst Diagnostic Tool. With this tool, we hope to serve you better and more efficiently than ever before.

The Analyst Diagnostic Tool is an information-gathering program that is designed to provide insight on the performance of the computer's operating system as well as Analyst software. It does this by streamlining the collection of pertinent information on your PC--including details on the SCIEX computer image, the number and type of installed software programs, the system and application event logs, any recent changes to the computer configuration, the identification of anti-virus applications, and a limited list of configuration settings from Analyst software.

Installation of the Analyst Diagnostic Tool does not interfere with data acquisition or processing, but it does simplify the gathering of information needed to troubleshoot whether Analyst software or the PC are performing optimally.

The latest version of the Analyst Diagnostic Tool is available to download and install from the SCIEX Software Downloads page located at: https://sciex.com/software-support/software-downloads.

We encourage you to use the Analyst Diagnostic Tool to generate a service package any time you experience an issue with Analyst software. When a service package is generated by the Analyst Diagnostic Tool, a zipped folder containing the compiled information is placed in C:\Service Packages folder. To help us serve you better, this zipped folder can be uploaded directly to your support case via the SCIEX Now portal. Technical support can then access your software information more quickly and start working on a solution to your software issue right away.