LC Method Workspace in SCIEX OS Software is Truncated During Remote Desktop Connections

For research use only. Not for use in diagnostic procedures.

Answer

When connected to an acquisition PC via Remote Desktop, the parameter fields are truncated in the LC Method workspace in SCIEX OS software. This issue occurs when the user disconnects and reconnects the Remote Desktop session without logging off of the acquisition computer. To resolve this issue, check if the parameter - Make everything bigger - in Windows Display settings (see below) is set to more than 100%. If the value is not 100%, then change it to 100%, and the view of the LC method parameter settings should be normalized.