Technical Live Chat

Live chat enables registered users with an active service contract to chat directly with technical experts. or create an account to use this feature.

You Have CE, LC, Mass Spec Questions? SCIEX Has the Answers.

SCIEX support is the single destination for your mass spectrometry questions. We aim to fully assist you with virtually every application of our instruments, helping you to get the most out of your lab resources and assets.

Maximize your productivity, increase your uptime and accelerate the quality of your results with the SCIEX Now™ Support Network – the only team that can deliver all the support your lab needs.

SCIEX Now™ Support Network

The Destination for All Your Support Needs.

Onboarding

You are automatically registered to SCIEX Now Online, enrolled to your SCIEX University learning path, and set up for success.

SCIEX University

Best-in-class content, personalized learning paths - delivered using the latest memory science techniques.

Workflow Support

Whatever your challenge, the SCIEX Support team is here to help you achieve your scientific goals quickly and efficiently.

Self Help Resources

Our Knowledge Base and Community help you move your science forward with the answers you need from SCIEX experts as well as your peers.

Lab Enhancement Services

A holistic approach to your lab to increase productivity and reduce system downtime. We help you meet tight deadlines, improve the quality of results and ultimately increase your profit.

Product & Data Security

Increase your confidence with compliance services to help you safeguard your data, confirm data integrity, and ensure system modifications can be traced.

SCIEX Now™ Online Gives You Everything You Need

  • Manage your instruments
  • Submit and manage support cases, track status and history
  • Access online training courses and Knowledge Base articles
  • Manage software licenses linked to your registered instruments
  • View and report critical instrument statistics when connected to StatusScope® Remote Monitoring
  • Be a part of the SCIEX community by submitting questions and comments
  • Receive notifications from SCIEX with content based on your preferences

 

Contact Support

General Inquiries

SCIEX Headquarters
Legal Entity: Sciex LLC
500 Old Connecticut Path
Framingham, MA 01701
U.S.A.

SCIEX Sales and Service
(For all Countries in the Americas except Brazil)
1201 Radio Road
Redwood City, CA 94065
U.S.A.

Order Support

Request Support
Phone: 1 877 740 2129
Fax: 1 800 343 1346

Service Contracts
Email: servicesales@sciex.com
Phone: 1 877 740 2129 Opt 1,2
Fax: 1 800 343 1346

Technical Support

Mon-Fri: 5:00 AM-5:00 PM PT

General Ordering
Email: sales.americas@sciex.com
Phone: 1 877 740 2129 Opt 1,1
Fax: 1 800 343 1346

Order Service Contracts or Parts
Email: servicesales@sciex.com
Phone: 1 877 740 2129 Opt 1,3
Fax: 1 800 343 1346

Service or Service Spare Parts
Email: customercare@sciex.com
Phone: 1 877 740 2129 Opt 1,3
Fax: 1 800 343 1346

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