Toolbar in Analyst® Software Does Not Refresh Properly when Scaling Is Changed


Date: 08/04/2023
Categories: Software

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For research use only. Not for use in diagnostic procedures.


Issue Description

After remoting into a workstation with Analyst® software from a monitor with a different scaling setting than the Analyst workstation monitor, the remote session was ended and Analyst software was left open, causing a blackout area on the right side of the toolbar to appear. This black area also appears when moving a remote desktop session window in which the Analyst software was open from one monitor to another. If the two monitors have different monitor scaling settings and the Analyst window is minimized and then maximized, the blackout area may also appear on the right side of the toolbar.

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Resolution

The workaround is to close the Analyst® software and then open it again. This issue is related to a Microsoft behavior that causes some apps not to respond to scaling changes until they are closed and reopened. To avoid this issue during a remote desktop session, ensure that Analyst software is closed before starting a remote desktop session and then do not move the remote desktop session between monitors with different scaling settings. Alternatively, use the same scaling setting on all monitors (e.g., all monitors at 100%, or all at 125%). To avoid the display issue by directly logging on the Analyst workstation, make sure to close the Analyst software before ending the last remote session or use the same scaling setting between the Analyst workstation monitor and the monitor for the computer used for the remote session.