Equilibration Issue with Exion and Photo Diode Array (PDA) and Analyst® Software


Date: 12/11/2017
Categories: Analyst Software

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For research use only. Not for use in diagnostic procedures.


Issue Description

When an Exion LC system with a photo diode array (PDA) detector will not communicate with the Analyst® software, the following sequence of steps can be followed:

  • Equilibrate the LC system using Analyst software
  • Place Analyst and the LC system into Standby mode
  • Deactivate the hardware profile
  • Reactivate the hardware profile
  • If the icon for ExionLC in Analyst turns red and hardware profile does not re-activate, then restart Analyst services

Resolution

Workarounds:

  1. Do not select the PDA option when equilibrating (uncheck 2D and 3D in the method). After equilibration, there should not be any problem with hardware profile activation and deactivation or;
  2. Re-start Analyst Service