Error message displayed when using PA 800 Plus Method Conversion Tool


Date: 06/27/2025
Categories: PA 800 Plus system

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For research use only. Not for use in diagnostic procedures.


Issue Description

Symptoms:

When using the PA 800 Plus Method Conversion Tool, the following error will be shown.  

Error message

Cause:

This error is caused by a missing default string in the Empower configuration. Follow the steps below to solve the error as shown.


Resolution

Solution:

1. Log into Empower and open the Configuration Manager.

2. Click View and select Default Strings…

View in Configuration Manager

3. Select All Methods for the Category.

4. Click Add String… and type in a string within the character limits.

Enter string

5. Click OK , and click OK.

6. Exit Empower completely.

7. Log back into Empower and click Browse Projects.

Browse Projects

8. Navigate to the project with the methods to be converted and click OK.

9. Click Applications and select Sciex Method Conversion.

10. Select the methods to be converted, optionally type a comment in the field below the list and click Convert.

Select methods to convert

11. If required, type the Empower Software password for the current user in the Password field and click OK.

During the conversion:

  • "_new" is appended to the name of the converted method. Since method names are limited to 30 characters, if the original name is longer than 26 characters, the name is truncated to 26 characters before adding "_new".
  • The message, "This method is a copy of Method Name in which instrument type BCPACEMDQ was converted to PA800PLUS" is added to the Method Comments field in the converted method, where Method Name is the name of the original method.
  • The message, "A copy of this method was converted to PA800PLUS." is added to the Method Comments field in the original method.

12. View the converted method in the Instrument Method Tab to confirm that the conversion was successful.

View successfully converted method