LC-MS and CE Instrumentation Service and Support

Trust Your Instruments to the Experts

According to a recent poll*, SCIEX Service is ranked #1 in customer satisfaction among mass spec vendors. What makes SCIEX service different is our deliberate focus on LC-MS and CE technology and workflows. No other service provider can offer the depth of knowledge and expertise in LC-MS and CE applications.

*Survey comissioned by SCIEX and performed by Ohriner Research, October 2017

Maximum Uptime

Keep your lab moving forward. Get back to work quickly with guaranteed onsite response, parts delivery and access to remote monitoring services.

LC-MS and CE Focus

We don’t just develop products, we pioneer extraordinary solutions. Sharply focused and expert in LC-MS and CE technologies, we understand your systems inside and out.

Total Workflow Support

Our mission is to make you successful. Whether it’s to repair your instrument, assist with your workflows, deliver training, professional laboratory service or software support – SCIEX is here for you.

Avoid Downtime and Ensure Peak Performance

LC-MS Service and Support Plans

LC-MS Plans designed to provide the confidence you need to achieve your analytical goals.

Clinical Service and Support Plans

LC-MS Hardware Plans supported by certified Medical Device Service Professionals, this plan is specially developed to support clinical diagnostic laboratories.

CE Hardware Service and Support Plans

Complete CE Hardware Plans that combine priority expert support to ensure maximum instrument uptime and high-quality results.

Explore SCIEX Service and Support

StatusScope Remote Monitoring

Be confident that your lab is running smoothly, wherever you are.

Software Support Plans

Future-proof your workflow by keeping your software current, so you get the best possible performance out of your SCIEX instruments'.

SCIEX University™ Success Programs

Build customized LC-MS and CE training programs most suited to your lab and users.