Software Support Policy

Today's research is tomorrow's project and as such mass spectrometry and capillary electrophoresis systems as well as accompanying software programs must undergo technological adaptation to keep pace. It is why our team of engineers are ever-searching, testing, and developing designs meant to help you get the most sensitive and accurate reporting from your sample in the shortest amount of time. From omics, drug discoveries, food analysis, and environmental research, our software must evolve to meet the demands of you, the researcher with minimal impact on your organization and planning needs.

With that in mind, the SCIEX Software Lifecycle Support Policy is designed to help you better manage your investments and maximize the benefits of your SCIEX software products. The following guidelines outline available support for the lifetime of your software program(s).

Software Life Cycle Phase Definitions

Service and support offerings will vary during each distinct phase of a software's life. The life cycle of each SCIEX Software product has four stages.

  • Invest - Full Support: Actively developed, new features and versions expected
  • Maintain - Full Support: Actively maintained, point releases and hotfixes expected
  • Retired - Limited Support: No longer sold, only critical defects addressed. Support offered for additional fee
  • Obsolete - No Support: Product is not supported

Check Your Software Status

For the most current information on the status of a software version please refer to the software status listed below. As technology development drives changes, we may change our policy, so we encourage you to check this site regularly to get the latest information.

Software Package Software Version Lifecycle Stage Support Plans Upgrade Path* Cost

AAC Server

3.0

Maintain Full Support Current N/A
AAC Server 2.0 Retired Limited Support 3.0 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
Analyst 1.7.2 Invest Full Support Current N/A
Analyst 1.7.1 Maintain Full Support 1.7.2 Complimentary
Analyst 1.7 Hotfix 3 Maintain Full Support 1.7.2 Complimentary
Analyst 1.7 Hotfix 2 Maintain Full Support 1.7.2 Complimentary
Analyst 1.7 with Hotfix 1 Maintain Full Support 1.7.2 Complimentary
Analyst 1.7 Retired Limited Support 1.7.2 Complimentary
Analyst 1.6.3 HotFix 4 Retired Limited Support 1.7.2 Paid
Analyst 1.6.3 HotFix 3 Retired Limited Support 1.7.2 Paid
Analyst 1.6.3 HotFix 2 Retired Limited Support 1.7.2 Paid
Analyst 1.6.3 HotFix 1 Retired Limited Support 1.7.2 Paid
Analyst 1.6.3 Retired Limited Support 1.7.2 Paid
Analyst 1.6.2 HotFix to February 2015 Retired Limited Support 1.7.2 Paid
Analyst 1.6.2 Components for 3500 Retired Limited Support 1.7.2 Paid
Analyst 1.6.2 Retired Limited Support 1.7.2 Paid
Analyst 1.6.1 Retired Limited Support 1.7.2 Paid
Analyst 1.6 Components for 6500 Retired Limited Support 1.7.2 Paid
Analyst 1.6 Retired Limited Support 1.7.2 Paid
Analyst 1.5.2 HotFix 2 Obsolete Limited Support 1.7.2 Paid
Analyst 1.5.2 Obsolete Limited Support 1.7.2 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
Analyst Device Driver 1.3 Invest Full Support Current N/A
Analyst Device Driver 1.2 Retired Limited Support 1.3 Complimentary
Analyst Device Driver 1.1 Retired Limited Support 1.3 Complimentary
Analyst Device Driver 1.0 Retired Limited Support 1.3 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
Analyst MD 1.6.3 Invest Full Support Current N/A
Analyst MD 1.6.2 HotFix 2 Retired Limited Support 1.6.3 Complimentary
Analyst MD 1.6.2 HotFix 1 Retired Limited Support 1.6.3 Complimentary
Analyst MD 1.6.2 Retired Limited Support 1.6.3 Complimentary
Analyst MD 1.6.1 Obsolete No Support 1.6.3 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
Analyst TF 1.8.1 Invest Full Support Current N/A
Analyst TF 1.8 Maintain Full Support 1.8.1 Complimentary
Analyst TF 1.7.1 Components for NanoCell Maintain Full Support 1.8.1 Paid
Analyst TF 1.7.1 Components for LC Devices Maintain Full Support 1.8.1 Paid
Analyst TF 1.7.1 Maintain Full Support 1.8.1 Paid
Analyst TF 1.7 Retired Limited Support 1.8.1 Paid
Analyst TF 1.6 Retired Limited Support 1.8.1 Paid
Analyst TF 1.5.1 Retired Limited Support 1.8.1 Paid
Analyst TF 1.5 Obsolete No Support 1.8.1 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
BioAnalyst 1.5 Obsolete No Support None None
BioAnalyst 1.5.1 for TF Obsolete No Support None None

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
BioPharmaView 3.0.2 Invest Full Support Current N/A
BioPharmaView 3.0.1 Maintain Full Support 3.0.2 Complimentary
BioPharmaView 3.0 Maintain Full Support 3.0.2 Complimentary
BioPharmaView 2.1 Retired Limited Support 3.0.2 Paid
BioPharmaView 2.0.1 Retired Limited Support 3.0.2 Paid
BioPharmaView 2.0 Retired Limited Support 3.0.2 Paid
BioPharmaView 1.5 Retired Limited Support 3.0.2 Paid
BioPharmaView 1.0 Retired Limited Support 3.0.2 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
BPV Flex 2.1 Invest Full Support Current N/A
BPV Flex 2.0 Maintain Full Support 2.1 Paid
BPV Flex 1.0.1 Maintain Full Support 2.0 Paid
BPV Flex 1.0 Maintain Full Support 2.0 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
ChemoView 2.0.4 Maintain Full Support Current N/A
ChemoView 2.0.3 Retired Limited Support 2.0.4 Complimentary
ChemoView 2.0.2 Retired Limited Support 2.0.4 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
ChemoView MD 2.0.4 Maintain Full Support Current N/A
ChemoView MD 2.0.3 Retired Limited Support 2.0.4 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
ClearCore MD 1.1 Invest Full Support Current N/A
ClearCore MD 1.0.1 Obsolete No Support 1.1 Complimentary
ClearCore MD 1.0 Obsolete No Support 1.1 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
Cliquid 3.4 Invest Full Support Current N/A
Cliquid 3.3 Maintain Limited Support 3.4 Complimentary
Cliquid 3.2.1 Retired Limited Support 3.4 Paid
Cliquid 3.2 Obsolete No Support 3.4 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
Cliquid MD 3.4 Invest Full Support Current N/A
Cliquid MD 3.3 Maintain Limited Support 3.4 Complimentary
Cliquid MD 3.2.1 Obsolete No Support 3.4 Paid

Software Package Software Version Lifecycle Change Support Status Upgrade Path* Cost
CloudConnect 1.5 Invest Full Support Current N/A

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
CloudConnect Micro-App 1.0.1 Obsolete No Support 1.5 Complimentary
CloudConnect Micro-App 1.0 Obsolete No Support 1.5 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
DiscoveryQuant 3.0.2 Invest Full Support Current N/A
DiscoveryQuant 3.0.1 HotFix 2 Retired Full Support 3.0.2 Complimentary
DiscoveryQuant 3.0.1 HotFix 1 Retired Limited Support 3.0.2 Complimentary
DiscoveryQuant 3.0.1 Retired Limited Support 3.0.2 Complimentary
DiscoveryQuant 3.0 Retired Limited Support 3.0.2 Complimentary
DiscoveryQuant 2.1.3 Retired Limited Support 3.0.2 Paid
DiscoveryQuant 2.1.2 Obsolete No Support 3.0.2 Paid
DiscoveryQuant 2.1.1 Obsolete No Support 3.0.2 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
FormulaFinder 3.0 Invest Full Support Current N/A
FormulaFinder 2.0.2 Obsolete No Support 3.0 Complimentary
FormulaFinder 2.0.1 Obsolete No Support 3.0 Complimentary
FormulaFinder 2.0.0 Obsolete No Support 3.0 Complimentary
FormulaFinder 1.0 Obsolete No Support 3.0 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
LibraryView 1.0.3 Invest Full Support Current N/A
LibraryView 1.0.2 Maintain Full Support 1.0.3 Complimentary
LibraryView 1.0 Retired Full Support 1.0.3 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
LibraryView (SCIEX OS) 1.4 Invest Full Support Current N/A
LibraryView (SCIEX OS) 1.3 Retired Limited Support 1.4 Complimentary
LibraryView (SCIEX OS) 1.2 Retired Limited Support 1.4 Complimentary
LibraryView (SCIEX OS) 1.1 Retired Limited Support 1.4 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
LightSight 2.3.1 Invest Full Support Current N/A
LightSight 2.3 Maintain Full Support Current N/A

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
LipidView 1.2 Invest Full Support Current N/A
LipidView 1.1 Obsolete No Support 1.2 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
MarkerView 1.3.1 Invest Full Support Current N/A
MarkerView 1.3 Maintain Limited Support 1.3.1 Complimentary
MarkerView 1.2.1 Retired Limited Support 1.3.1 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
MasterView 1.1 Maintain Full Support SCIEX OS-Q 1.4 Paid
MasterView 1.0 Obsolete No Support 1.1 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
MetabolitePilot 2.0.4 Invest Full Support Current N/A
MetabolitePilot 2.0.3 Retired Limited Support 2.0.4 Complimentary
MetabolitePilot 2.0.2 Retired Limited Support 2.0.4 Complimentary
MetabolitePilot 2.0 Retired Limited Support 2.0.4 Complimentary
MetabolitePilot 1.5 Retired Limited Support 2.0.4 Paid
MetabolitePilot 1.0 Obsolete No Support 2.0.4 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
MPX 2.0 HotFix 3 Invest Full Support Current N/A
MPX 2.0 HotFix 2 Maintain Limited Support 2.0 HotFix 3 Complimentary
MPX 2.0 HotFix 1 Maintain Limited Support 2.0 HotFix 3 Complimentary
MPX 2.0 Maintain Limited Support 2.0 HotFix 3 Complimentary
MPX 1.2.1 Maintain Limited Support 2.0 HotFix 3 Paid
MPX 1.2 Obsolete No Support 2.0 HotFix 3 Paid
MPX 1.0 Obsolete No Support 2.0 HotFix 3 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
MPX TF 1.0 Obsolete No Support None None

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
MRMPilot 2.0 Obsolete No Support None None
MRMPilot 2.1 Retired Limited Support None None

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
MultiQuant 3.0.3 HotFix 2 Invest Full Support Current N/A
MultiQuant 3.0.3 HotFix 1 Maintain Full Support 3.0.3 HotFix 2 Complimentary
MultiQuant 3.0.3 Maintain Full Support SCIEX OS-MQ 1.4 Paid
MultiQuant 3.0.2 Hotfix 2 Retired Limited Support 3.0.3 Complimentary
MultiQuant 3.0.2 Hotfix 1 Obsolete No Support 3.0.3 Complimentary
MultiQuant 3.0.2 Retired No Support 3.0.3 Complimentary
MultiQuant 3.0.1 Retired No Support 3.0.3 Complimentary
MultiQuant 3.0 Retired No Support 3.0.3 Complimentary
MultiQuant 2.1.1 Obsolete No Support 3.0.3 Paid
MultiQuant 2.1 Obsolete No Support 3.0.3 Paid
MultiQuant 2.0.2 Obsolete No Support 3.0.3 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
MultiQuant MD 3.0.3 HotFix 2 Invest Full Support Current N/A
MultiQuant MD 3.0.3 HotFix 1 Maintain Full Support 3.0.3 HotFix 2 Complimentary
MultiQuant MD 3.0.3 Maintain Full Support Current N/A
MultiQuant MD 3.0.2 Hotfix 2 Retired Limited Support 3.0.3 Complimentary
MultiQuant MD 3.0.2 Hotfix 1 Obsolete No Support 3.0.3 Complimentary
MultiQuant MD 3.0.2 Obsolete No Support 3.0.3 Complimentary
MultiQuant MD 3.0.1 Obsolete No Support 3.0.3 Complimentary
MultiQuant MD 3.0 Obsolete No Support 3.0.3 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
PeakView 2.2 Invest Full Support Current N/A
PeakView 2.1 Retired Limited Support 2.2 Complimentary
PeakView 2.0 Retired Limited Support 2.2 Complimentary
PeakView 1.2 Obsolete No Support 2.2 Paid
PeakView 1.1.1 Obsolete No Support 2.2 Paid
PeakView 1.1 Obsolete No Support 2.2 Paid
PeakView 1.0 Obsolete No Support 2.2 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
OneOmics Suite 3.0 Invest Full Support Current N/A

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
ProMassProcessor 1.0 Invest Full Support Current N/A

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
Protein Expression Assembler 1.0 Invest Full Support Current N/A

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
Protein Expression Extractor 1.0 Invest Full Support Current N/A

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
ProteinPilot 5.0.2 Invest Full Support Current N/A
ProteinPilot 5.0.1 Maintain Full Support Current N/A
ProteinPilot 5.0 Retired Limited Support 5.0.1 Complimentary
ProteinPilot 4.5 Beta Obsolete No Support 5.0.1 Paid
ProteinPilot 4.0 Obsolete No Support 5.0.1 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
Reporter 3.2 Invest Full Support Current N/A
Reporter 3.0.1 Retired Limited Support 3.2 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
SCIEX OS 2.0.1 Invest Full Support Current N/A
SCIEX OS 2.0 Invest Full Support 2.0.1 N/A
SCIEX OS 1.6.10 HotFix 1 Invest Full Support Current N/A
SCIEX OS 1.6.10 Invest Full Support Current N/A
SCIEX OS 1.7 HotFix 1 Maintain Full Support Current N/A
SCIEX OS 1.7 Maintain Full Support 2.0.1 Paid
SCIEX OS 1.6.2 Maintain Full Support 2.0.1 Paid
SCIEX OS 1.6.1 Maintain Full Support 2.0.1 Paid
SCIEX OS 1.5 Maintain Full Support 2.0.1 Paid
SCIEX OS 1.4.1 Maintain Full Support 2.0.1 Paid
SCIEX OS 1.4 Maintain Full Support 2.0.1 Paid
SCIEX OS 1.3.1 Maintain Full Support 2.0.1 Paid
SCIEX OS 1.3 Maintain Full Support 2.0.1 Paid
SCIEX OS 1.2 Retired Limited Support 2.0.1 Paid
SCIEX OS 1.1 Retired No Support 2.0.1 Paid
SCIEX OS 1.0 Hotfix 1 Retired No Support 2.0.1 Paid
SCIEX OS 1.0 Retired No Support 2.0.1 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
Smart Monitor 4.3.2 Obsolete No Support None None

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
StatusScope 2.0 Invest Full Support Current N/A
StatusScope 1.6.1 Maintain Full Support 2.0 Complimentary
StatusScope 1.5 HotFix 1 Maintain Full Support 2.0 Complimentary
StatusScope 1.5 Retired Limited Support 1.5 HotFix 1 Complimentary
StatusScope 1.0 Retired Limited Support 1.5 HotFix 1 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
SWATH 2.0.1 Invest Full Support Current N/A
SWATH 1.0 Obsolete No Support 2.0.1 Paid
SWATH 2.0 Retired Limited Support 2.0.1 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
XIC Manager 1.0 Obsolete No Support None None

* Start your upgrade path to the latest software with the Software Accelerator Program.

If you currently have a paid support plan, you can obtain new versions of software by downloading the updates from Software Downloads.

If a software package is more than three years old and not listed on this page, it may be obsolete. Please contact Support for more details.

Purchase and Technical Support Options

Full Support Limited Support No Support

Software Plus Plan >

Time & Materials >

Software Legacy Plan >

Software Accelerator Program >

Time & Materials >

No purchase options, technical support options, or licenses are available by default. As an exception, they may be available under a separate agreement.

Support for Trial Users

Software Trials are made available on selected products for testing purposes. Support for trial users is limited to 30 days from the activation date. While service requests for your trial product may only be submitted during the first 30 days of your testing period, by being a registered SCIEX Now™ user you continue to have access to selected online training courses, knowledge base articles and full access to SCIEX Community. All trials are subject to the terms and conditions of the End-User License Agreement ("EULA") which accompanies the software.