min
Thank you for submitting your registration. Please use the following links to access important contact information for your region as well as supporting materials related to this safety notice. We are working diligently together with the manufacturer of the TV 801 turbo pump to complete the failure mode investigation and to develop, validate, and manufacture potential remediation solutions that would allow you to resume safe use and operation of the affected systems. We will work closely with your organization to discuss these and other possible actions. Once a remediation solution is available, you will be notified and at that time can place a call or send an e-mail with the regional contact information provided to schedule a service visit. We will update this site as more information becomes available.
It has come to our attention that there are one or more third parties claiming to have developed solutions to alter the Varian TV-801 turbo pumps and suggesting that these solutions mitigate the risk leading to the field action. Agilent is developing an appropriate corrective action for its Varian TV-801 turbo pumps. To our knowledge, no third party has access to the required information to develop or validate a solution. For the safety of our customers, and due to the risk of serious injury or death if metal fragments are ejected from the pump at high speeds, SCIEX continues to follow the recommendation it received from Agilent, and included in its field action. In particular, customers should shut down and not use affected instruments until the issue is addressed with a properly validated solution.
English / Chinese / French / German / Italian / Japanese / Korean / Portuguese / Spanish
English / Chinese / French / German / Italian / Japanese / Korean / Portuguese / Spanish
Africa
SCIEX Now™ available from 9:00 AM till 5:00 PM CET
Caller paid: +49 6151 352005959
Email: EMEA.Support@sciex.com
Americas
Service Customer Care: 1-877-740-2129, option 3 (request to speak with the Technical Assistance Center)
Email: Americas.Support@sciex.com
Australia
Service number: 1300 82 7777
Email: JAPAC.SciexSupport@sciex.com
Brazil
Phone: +55 11 3130-7650
Toll Free: 0800 885 0800
Email: service.br@sciex.com
Canada
Service Customer Care: 1-877-740-2129, option 3 (request to speak with the Technical Assistance Center)
Email: Americas.Support@sciex.com
Central and Eastern Europe
SCIEX Now available from 9:00 AM till 5:00 PM CET
Toll free number: 00800 2255 2279
Caller paid: +49 6151 352005959
Email: EMEA.Support@sciex.com
China
Service Hotline: 800 820 3488
Toll free number (for Desk phone): 800 820 3488
Toll free number (for Mobile phone): 400 821 3897
Email: JAPAC.SciexSupport@sciex.com
EMEA
SCIEX Now™: 9:00 AM - 5:00 PM CET
Toll free number 00800 2255 2279
Phone: +49 6151 35200 5959
Email: EMEA.Support@sciex.com
Hong Kong
Service number: 3102 3000
Email: JAPAC.SciexSupport@sciex.com
India
India available from 9:30 till 5:00:
Phone: + 91 124 6734112
Email: India.Support@sciex.com
Japan
Toll free number: 0120-318-551
Email: Japan.SciexSupport@sciex.com
Korea
Service number: +82-2-2155-4167(service call registration) or +82-2-2155-4161(Direct)
Email: JAPAC.SciexSupport@sciex.com
Latin America
Phone: 525556870124
Email: LATAM.Support@sciex.com
Malaysia
Service number: 015 48770211
Email: JAPAC.SciexSupport@sciex.com
Mexico
Service number: +52 55 4354 9619
Email: MEX.Support@sciex.com
Middle East
SCIEX Now available from 9:00 AM till 5:00 PM CET
Caller paid: +49 6151 352005959
Email: EMEA.Support@sciex.com
New Zealand
Service number: 0800 62 7777
Email: JAPAC.SciexSupport@sciex.com
Singapore
Service number: +65 6559 4346
Email: JAPAC.SciexSupport@sciex.com
Taiwan
Service number: 0800 818 978
Email: JAPAC.SciexSupport@sciex.com
Thailand
Service number: 001 800 852 8391
Email: JAPAC.SciexSupport@sciex.com
West Europe
SCIEX Now available from 9:00 AM till 5:00 PM CET
Toll free number: 00800 2255 2279
Caller paid: +49 6151 352005959
Email: EMEA.Support@sciex.com