Thank you for submitting your registration. Please use the following links to access important contact information for your region as well as supporting materials related to this safety notice. We are working diligently together with the manufacturer of the TV 801 turbo pump to complete the failure mode investigation and to develop, validate, and manufacture potential remediation solutions that would allow you to resume safe use and operation of the affected systems. We will work closely with your organization to discuss these and other possible actions. Once a remediation solution is available, you will be notified and at that time can place a call or send an e-mail with the regional contact information provided to schedule a service visit. We will update this site as more information becomes available.
It has come to our attention that there are one or more third parties claiming to have developed solutions to alter the Varian TV-801 turbo pumps and suggesting that these solutions mitigate the risk leading to the field action. Agilent is developing an appropriate corrective action for its Varian TV-801 turbo pumps. To our knowledge, no third party has access to the required information to develop or validate a solution. For the safety of our customers, and due to the risk of serious injury or death if metal fragments are ejected from the pump at high speeds, SCIEX continues to follow the recommendation it received from Agilent, and included in its field action. In particular, customers should shut down and not use affected instruments until the issue is addressed with a properly validated solution.