The SCIEX clinical diagnostic portfolio is For In Vitro Diagnostic Use. Rx Only. Product(s) not available in all countries. For information on availability, please contact your local sales representative or refer to https://sciex.com/diagnostics. All other products are For Research Use Only. Not for use in Diagnostic Procedures.
Trademarks and/or registered trademarks mentioned herein are the property of AB Sciex Pte. Ltd. or their respective owners in the United States and/or certain other countries.
© 2019 DH Tech. Dev. Pte. Ltd.
Knowledge Base is your tool to finding answers about common questions. Browse all Knowledge Base articles below.
SCIEX Trial License Key Not Received
The email address associated with your Sciex login must be verified when you request a trial license, otherwise you will not receive your trial license key by email.
Protocol for Downgrading SCIEX OS 1.4 to 1.3
If downgrading from SCIEX OS 1.4 to 1.3 is required, follow the instructions below.
Transferring the Custom Column Settings from One MultiQuant™ Software Results Table to Another
To transfer the custom column settings from one MultiQuant™ software results table to another, select Column Settings and then export the .cset file. Open the new results table and then import the .cset file.
Does SCIEX OS 1.4 Support Queries?
SCIEX OS 1.4 does not support table queries in the Analytics component of the software.
Use the following protocol to change the port 8081 to resolve the software error that occurs wtih both Sciex OS and MasterView/LibraryView installations: SciexLibraryService rejected the session-establishment request.
Installing SciexOS 1.4 on a PC where Other SCIEX Software Was Previously Installed
SciexOS 1.4 uses the LibraryView™ Framework in the background to manage libraries and library searching. Older versions of the framework may be on the PC that can interfere with the installation of 1.4. Also, older version of Microsoft SQL server and .NET Framework can cause the installation process to fail. This article contains information on steps to take to remove older versions of the aforementioned tools.
Activating a SCIEX Software Trial on Workstations that do not have Internet Connection
Activating SCIEX software on a computer without internet access can be made simpler by following these steps
Adding Negative Ion Mode Experiment Information to Analyst® Software Quant Methods
Adding a negative ion mode experiment to an Analyst® software quantitation methods can be done by opening an older quantitation method in Analyst and then using Save As to save a copy of the older method. The negative ion mode information can be added by toggling the Data Source options in that drop down menu.
Archiving and Purging MALDI TOF/TOF™ Data and Creating Database Backups
Described herein is a general procedure on how to archive/purge data from a MALDI TOF/TOF™ system, as well as how to back up data.
Setting Up MRM Transitions if Q1 Mass Is Identical to that of a Second Compound
To set up a MRM transitions where the Q1 mass for one compound is identical to a second compound in Analyst® software, change the Q1 mass of the second compound by 0.1 -0.05 Da. After making this adjustment, the software will accept the duplicate mass for Q1.
A new password has been sent to your email.
You have added a user.
This serial number could not be found. Would you like to submit the case anyway?
Your password has been updated.
Your account is now created.
A verification link has been sent to your email.
A new password has been sent to your email.
Your insturment has been removed.
Your privacy settings are now updated.
Software has already been registered to another instrument. Please check your AID and try again.
If you want to change the License Key to another instrument, please submit a new case.
Software has already been registered to the instrument selected.
Please check your instrument's software by going to the Instruments page and selecting the instrument in your "My Instruments" section. Here you will see a Software tab where you can view your instrument's software information.
You can also go to the Registered Software page to view software associated with your instrument(s).
If you are not finding what you are looking for, please submit a new case.