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The Power of Precision
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Advance your research with front-end instruments designed to help you realize the full power of your mass spectrometer. SCIEX has the broadest portfolio of ESI-MS front-ends that can facilitate various flow rates, sample requirements and sensitivities. No one else offers the entire range of analytical flow, microflow, nanoflow LC-MS and even ultra-low flow CESI-MS.
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Differential mobility spectrometry (DMS) and ion mobility spectrometry are analytical techniques used to separate ions based on their gas phase mobility. Multiple types of ion mobility devices exist, such as drift tubes, traveling wave, and high-field asymmetric waveform devices. Learn how you can separate yourself with Differential Ion Mobility.
The latest ion sources from SCIEX enable enhanced sensitivity and robustness with greater desolvation range across all MS platforms, from Triple Quad to QTRAP and QTOF.
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vMethod applications are pre-configured and verified LC-MS/MS methods that reduce the need for method development – significantly cutting the time, effort and money to deploy a new assay. Every vMethod provides method conditions, recommended sample prep, LC and MS conditions, and details for applicable MS/MS library databases for key applications.
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High resolution and QTRAP libraries can dramatically enhance the quality of your analysis, giving you much improved confidence in your data. With a comprehensive library at your fingertips, you can easily create methods and process targeted and non-targeted screening data on your complex samples, faster and easier than ever before.
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Boost the performance of your mass spectrometer and improve sensitivity, productivity, and data precision. iChemistry Solutions are the world's only reagents and consumables that are custom designed with your success in mind.
RNA 9000 Purity & Integrity kit
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aTRAQ kit for amino acid analysis of physiological fluids
Automated protein digestion solution
Protein CE-SDS Purity Analysis kit
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CZE rapid charge variant analysis kit
BioPhase Fast Glycan Labeling and Analysis kit
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roQ auEChERS extraction and dispersive kit
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QTOF – Quadrupole Time of Flight
QTRAP® – Triple Quad Linear Ion Trap
SWATH® – Data Independent Acquisition
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From substantiating new discoveries through to end-to-end validated workflows for high-throughput biomarker testing in the clinic, thousands of scientists worldwide depend upon mass spec innovation from SCIEX to advance their work in the fields of clinical, research, omics and diagnostics.
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How do you protect your reputation and meet today’s global food safety standards? Whether you are a commercial lab or a food manufacturer, the quality of your food testing data is vital to your business. SCIEX solutions help you meet maximum residue limits (MRLs) with high-quality data that you can genuinely count upon. With a portfolio of applications, your lab can quickly and easily react to diverse market needs.
Pesticide Testing
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Potency Testing
Mycotoxin Testing
Terpenes Profiling
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How do you ensure the integrity of your results in an industry that is never constant? By accurately detecting even the smallest compound angles you can deliver evidence that stands. SCIEX forensic analysis solutions deliver fast, highly accurate data across a multitude of compounds and biomarkers, from the known to the new and novel.
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Transform the capacity and capability of your biologics pipeline with complete end-to-end solutions that make your lab more productive, and more successful. With a longstanding track record in pharma discovery, development and manufacturing, our unparalleled application knowledge with best-in-class hardware, software and support all integrate to revolutionize your lab.
Small Molecule Quant
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Citrine Mass Spec
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The SCIEX Now Learning Hub offers the most diverse and flexible learning options available, with best-inclass content that helps you to get the most out of your instrument and take your lab to the next level. Available personalized learning paths based on the latest memory science ensure better knowledge retention, and automated onboarding and enrollment means you’ll get up and running faster.
SCIEX Now Learning Hub offers the most diverse and flexible learning options available, with best-in-class content that helps you to get the most out of your instrument and take your lab to the next level. Available personalized learning paths based on the latest memory science ensure better knowledge retention, and automated onboarding and enrollment means you’ll get up and running faster.
SCIEX Learning Manager provides you with the infrastructure to assign, monitor and report on your staff's competency through a single digital platform. Effectively manage the training process for new hires, ensure continuous staff development and access information with a single log-in to your SCIEX account.
You can browse, filter, or search our extensive list of training offerings. Choose from over 100 self-paced eLearnings or search for an instructor-led course near you. Once you select the course you want to take, you will be directed to Learning Hub for enrollment (login required).
SCIEX Now Online is the Everything, Anytime destination for all your SCIEX support needs. You can keep track of activities that matter most to you and manage your lab in the most efficient way possible. Extensive self-help resources like our deep Knowledge Base, enable you to solve many problems on your own. SCIEX Now is available 24/7 and your new SCIEX instruments are automatically added to your profile when you purchase.
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No one understands your needs and can support your systems better than we can. Our mission is to help you be successful, whether it's to repair your instrument, assist with your workflows, or help you maximize productivity in your lab. Whatever your challenge, global SCIEX Service and Support personnel are subject matter experts who are focused on mass spec and capillary electrophoresis, so you'll be able to achieve your scientific goals quickly and efficiently.
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SCIEX Now Learning Hub is much more than online courses. For the most comprehensive option, you can select Success Programs: personalized, blended online and in-person courses. If your needs are met by a visit from one of our training experts, you can choose multiple Onsite Training days to get your lab running. Visit a SCIEX training center in North America, Europe or Asia for intensive classroom and laboratory training. And your online courses are available any time, from anywhere, right here.
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If you have CE, LC or mass spec questions, then SCIEX has the answers. SCIEX support is the single destination for your system questions. We aim to fully assist you with virtually every application of our instruments, helping you to get the most out of your lab resources and assets.
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As a life science researcher, you need the tools and support to help you create the scientific foundation in pursuit of expanding the knowledge-base, whether it is understanding fundamental biology, finding new biomarkers, discovering ways to improve our quality of life, or other areas of research. We are committed to the same goals and put the very same dedication into our work to help you address your most significant research challenges.
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Regulatory compliance is as paramount for us as it is for you. That’s why we have made it easy for you to freely reference all relevant technical and product regulatory documents. To give you confidence that, with SCIEX, you will fully comply with legislation, adhere to your laboratory protocol and meet industry standards.
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SCIEX supplies extensive documentation to help you prepare for, use, and maintain your SCIEX hardware and software products, and we update this documentation regularly. On the Customer Documents page, you can search for and download the latest documents for your product.
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Purpose
This guidance provides supplemental instructions for protecting your SCIEX acquisition and processing computers. This guidance is intended to supplement rather than replace your current IT policies, requirements, and practices. We suggest that you consult with your IT department before implementing any of the recommended changes.
Introduction
Although SCIEX computers are released with a general use operating system, we recommend that you treat the computer as a specialized system that is an extension of the instrument itself. To safeguard the computer, use the computer only to perform the steps required for your workflows, not for additional purposes. We recommend that you follow the security best practices outlined in this document for both acquisition and processing computers.
Do not use obsolete operating systems
Obsolete operating systems have vulnerabilities and security gaps that can be exploited by attackers. To protect the computer, make sure that it is running Windows 7 or Windows 10. These operating systems have enhanced security features.
Disable USB ports
USB devices can be programmed to spread viruses to any computer they touch. They can infect computers at the boot stage, before antivirus tools can intervene. To protect the computer, disable the USB ports on the front panel of the computer. Make sure that the USB ports on the back panel remain enabled for Service use.
Do not browse the Internet from the computer
Browsing the Internet from your computer greatly increases the risk of a malware infection. Certain malware can automatically infect your computer by visiting a compromised website without any operator intervention. Downloading and installing applications from the Internet greatly increases the surface area of attack and is strongly discouraged.
Do not use email on the computer
Email is the number one vector of attack for delivering malware. Most malware is delivered via email attachments or malicious links within emails. Using email on the computer greatly increases the risk of a potential malware infection. We strongly recommend that no email activity be performed on the computer.
Do not install any unnecessary third-party software
Installing additional software on your computer increases the attack surface for potential infections. Malware authors often exploit vulnerabilities in third-party applications (like Adobe Flash) to exploit the underlying operating system. We recommend that, whenever possible, you do not perform additional work on the acquisition computer. Instead, use a computer that is intended and protected for such use. If third-party applications must be installed, then we recommend that they be kept up-to-date with the latest security patches.
Establish strong password policies
Make sure that your password is at least 8, and preferably 10, characters long and a mixture of uppercase, lowercase, alphanumeric, and special characters. Enable a screen saver password and inactivity timeout. We recommend that the timeout be 10 minutes. Lock the computer when stepping away from it. Do not share your password with others.
Enable Windows Update
Making sure that critical security patches are installed is essential to maintaining the security of the computer. Our recommended setting is to notify you about the availability of updates and to allow you to select which patches to install and when. This option provides the flexibility to ensure that the installation does not negatively affect acquisition from the instrument. Organizations must balance their security needs and risk tolerance with their need to apply usability patches immediately on release. However, we also recommend that you do not run any Windows updates during SCIEX software acquisition and data processing.
Install antivirus software
While it is a widely acknowledged good practice to employ antivirus and backup software, these applications can interfere with the real-time nature of the SCIEX acquisition software. Some antivirus and backup applications are configured by default to automatically scan and archive a file immediately after creation. Because SCIEX acquisition software can perform multiple writes to a single data file during an acquisition sequence, these real-time features must be disabled to prevent the antivirus or backup software from locking the data file while it is still needed by the SCIEX software application. Many widely-used applications can be configured to either disable real-time protection or ignore certain file-types and paths. Failure to do so might result in either failed acquisitions or acquisitions that take longer to complete than expected.
Follow these guidelines when configuring antivirus software on the acquisition computer:
Also ignore any folders containing drivers for connected devices, such as Eksigent LC systems.
Note: The default installation location for the Analyst Data folders is D:\. These folders might be installed on a different drive.
For example, in the Symantec Endpoint software, the following settings have been found to improve performance during data acquisition:
For users running IDA and Scheduled MRM™ workflow on TripleTOF®, QTRAP®, and X500 QTOF systems, antivirus software might interfere with data acquisition and cause delays with acquisition of data points. We recommend that either you disable real-time antivirus protection, antivirus scheduled scans, and other data-intensive background tasks for these acquisition scenarios or perform validation for your specific antivirus and use case scenarios. After acquisition is complete, re-enable the real-time antivirus.
For instructions on how best to configure your particular antivirus or backup software, contact your antivirus or backup software provider.
Enable Windows Firewall (currently enabled by default)
As an additional layer of security, we recommend that the Windows Firewall remain enabled. The Windows Firewall has been turned on by default and is set to allow only a minimal number of necessary Windows services.
Keep other applications up to date
The SCIEX computer comes with Adobe Reader to allow operators to view our guides and documentation. We recommend that updates be installed as required, to reduce possible attack vectors. We recommend that the user guides and documentation be viewed on a computer other than the acquisition computer.
Leave network discovery turned off
Network discovery allows the computer to discover other computers on the network, but it also allows other computers to discover the computer. If the computer is discoverable, then it can be scanned for vulnerabilities. Keeping this setting disabled has little impact on your ability to access any resources.
Turn off AutoPlay (currently enabled for CD/DVDs and not removable drives)
Malware can take advantage of the AutoPlay (auto run) functionality as a mechanism to infect a computer. Because of the large-scale global outbreak of the Conflicker virus in 2008, Microsoft changed the behavior of AutoPlay for removable devices only. We recommend disabling AutoPlay for all media types, including removable and CD/DVD devices.
Backups
The frequency of backup of computers should be commensurate with organizational requirements and the criticality of the data that is generated. Making sure that backups are functional is a vital component of overall data management and essential to recovery in the event of a malicious attack, hardware failure, or software failure. Do not back up the computer during data acquisition, or make sure that the files mentioned previously are ignored by the backup software. We strongly recommend that a full backup be taken of the computer prior to installation of any security updates. This will facilitate a rollback in the rare case that a security patch affects any application functionality.
Enable Internet Explorer security settings (if browsing the Internet is absolutely required)
While we strongly recommend that Internet browsing not be conducted on the computer, if you choose to do so then you should enable security settings that will help to protect your computer. These include:
If you have any questions regarding the security of your system, please contact SCIEX Support at https://sciex.com/support
If you would like to arrange for SCIEX Service to perform on-site securing of your system, please email professionalservices@sciex.com