Software Support Policy

Today's research is tomorrow's project and as such mass spectrometry and capillary electrophoresis systems as well as accompanying software programs must undergo technological adaptation to keep pace. It is why our team of engineers are ever-searching, testing, and developing designs meant to help you get the most sensitive and accurate reporting from your sample in the shortest amount of time. From omics, drug discoveries, food analysis, and environmental research, our software must evolve to meet the demands of you, the researcher with minimal impact on your organization and planning needs.

With that in mind, the SCIEX Software Lifecycle Support Policy is designed to help you better manage your investments and maximize the benefits of your SCIEX software products. The following guidelines outline available support for the lifetime of your software program(s).

Software Life Cycle Phase Definitions

Service and support offerings will vary during each distinct phase of a software's life. The life cycle of each SCIEX Software product has four stages.

  • Invest - Full Support: Actively developed, new features and versions expected
  • Maintain - Full Support: Actively maintained, point releases and hotfixes expected
  • Retired - Limited Support: No longer sold, only critical defects addressed. Support offered for additional fee
  • Obsolete - No Support: Product is not supported

Check Your Software Status

For the most current information on the status of a software version please refer to the software status listed below. As technology development drives changes, we may change our policy, so we encourage you to check this site regularly to get the latest information.

Software PackageSoftware VersionLifecycle StageSupport PlansUpgrade Path*Cost

32Karat (PA 800 Plus)

10.3.20

MaintainFull SupportCurrentN/A
32Karat (PA 800 Plus)10.1.44RetiredLimited Support10.3.20Complimentary

Software PackageSoftware VersionLifecycle StageSupport PlansUpgrade Path*Cost

AAC Server

3.0

MaintainFull SupportCurrentN/A
AAC Server2.0RetiredLimited Support3.0Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
Analyst1.7.3 HotFix 2MaintainFull SupportCurrentN/A
Analyst1.7.3 HotFix 1MaintainFull SupportCurrentN/A
Analyst1.7.3MaintainFull SupportCurrentN/A
Analyst1.7.2 Software Components for ExionLC 2.0MaintainFull Support1.7.3N/A
Analyst1.7.2MaintainFull Support1.7.3N/A
Analyst1.7.1MaintainFull Support1.7.3Complimentary
Analyst1.7 Hotfix 3RetiredLimited Support1.7.3Paid
Analyst1.7 Hotfix 2RetiredLimited Support1.7.3Paid
Analyst1.7 with Hotfix 1RetiredLimited Support1.7.3Paid
Analyst1.7RetiredLimited Support1.7.3Complimentary
Analyst1.6.3 HotFix 5MaintainLimited Support1.7.3Paid
Analyst1.6.3 HotFix 4RetiredLimited Support1.7.3Paid
Analyst1.6.3 HotFix 3RetiredLimited Support1.7.3Paid
Analyst1.6.3 HotFix 2RetiredLimited Support1.7.3Paid
Analyst1.6.3 HotFix 1RetiredLimited Support1.7.3Paid
Analyst1.6.3RetiredLimited Support1.7.3Paid
Analyst1.6.2 HotFix to February 2015ObsoleteLimited Support1.7.3Paid
Analyst1.6.2 Components for 3500ObsoleteLimited Support1.7.3Paid
Analyst1.6.2ObsoleteLimited Support1.7.3Paid
Analyst1.6.1ObsoleteLimited Support1.7.3Paid
Analyst1.6 Components for 6500ObsoleteLimited Support1.7.3Paid
Analyst1.6ObsoleteLimited Support1.7.3Paid
Analyst1.5.2 HotFix 2ObsoleteLimited Support1.7.3Paid
Analyst1.5.2ObsoleteLimited Support1.7.3Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
Analyst Device Driver1.4MaintainFull SupportCurrentN/A
Analyst Device Driver1.3RetiredLimited Support1.4Complimentary
Analyst Device Driver1.2RetiredLimited Support1.4Complimentary
Analyst Device Driver1.1RetiredLimited Support1.4Complimentary
Analyst Device Driver1.0RetiredLimited Support1.4Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
Analyst MD1.7.3MaintainFull SupportCurrentN/A
Analyst MD1.6.3 HotFix 3MaintainFull Support1.7.3Complimentary
Analyst MD1.6.3 HotFix 2MaintainFull Supprt1.7.3Complimentary
Analyst MD1.6.3 HotFix 1MaintainFull Supprt1.7.3Complimentary
Analyst MD1.6.3MaintainFull Supprt1.7.3Complimentary
Analyst MD1.6.2 HotFix 2RetiredLimited Support1.7.3Complimentary
Analyst MD1.6.2 HotFix 1RetiredLimited Support1.7.3Complimentary
Analyst MD1.6.2ObsoleteNo Support1.7.3Complimentary
Analyst MD1.6.1ObsoleteNo Support1.7.3Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
Analyst TF1.8.1MaintainFull SupportCurrentN/A
Analyst TF1.8MaintainFull Support1.8.1Complimentary
Analyst TF1.7.1 Components for NanoCellMaintainFull Support1.8.1Paid
Analyst TF1.7.1 Components for LC DevicesMaintainFull Support1.8.1Paid
Analyst TF1.7.1MaintainFull Support1.8.1Paid
Analyst TF1.7RetiredLimited Support1.8.1Paid
Analyst TF1.6ObsoleteNo Support1.8.1Paid
Analyst TF1.5.1ObsoleteNo Support1.8.1Paid
Analyst TF1.5ObsoleteNo Support1.8.1Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
BioAnalyst1.5ObsoleteNo SupportNoneNone
BioAnalyst1.5.1 for TFObsoleteNo SupportNoneNone

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
Biologics Explorer5.0.1InvestFull SupportCurrentN/A
Biologics Explorer4.0RetiredLimited Support5.0.1Paid
Biologics Explorer3.1RetiredLimited Support5.0.1Paid
Biologics Explorer3.0RetiredLimited Support5.0.1Paid
Biologics Explorer2.0RetiredLimited Support5.0.1Paid
Biologics Explorer1.0RetiredLimited Support5.0.1Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
BioPharmaView3.0.2RetiredLimited SupportCurrentN/A
BioPharmaView3.0.1RetiredNo Support3.0.2Complimentary
BioPharmaView3.0RetiredNo Support3.0.2Complimentary
BioPharmaView2.1RetiredNo Support3.0.2Paid
BioPharmaView2.0.1RetiredNo Support3.0.2Paid
BioPharmaView2.0RetiredNo Support3.0.2Paid
BioPharmaView1.5RetiredNo Support3.0.2Paid
BioPharmaView1.0RetiredNo Support3.0.2Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
BioPhase1.4InvestFull SupportCurrentN/A
BioPhase1.2MaintainFull Support1.4Complimentary
BioPhase1.1MaintainFull Support1.4Complimentary
BioPhase1.0MaintainFull Support1.4Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
BioPhase 8800 Driver for Empower1.4InvestFull SupportCurrentN/A
BioPhase 8800 Driver for Empower1.3RetiredLimited Support1.4Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
BioPhase Data Converter1.0InvestFull SupportCurrentN/A

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
BPV Flex2.1RetiredLimited SupportCurrentN/A
BPV Flex2.0RetiredLimited Support2.1Paid
BPV Flex1.0.1RetiredLimited Support2.1Paid
BPV Flex1.0RetiredLimited Support2.1Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
ChemoView2.0.4MaintainFull SupportCurrentN/A
ChemoView2.0.3RetiredLimited Support2.0.4Complimentary
ChemoView2.0.2RetiredLimited Support2.0.4Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
ChemoView MD2.0.4MaintainFull SupportCurrentN/A
ChemoView MD2.0.3RetiredLimited Support2.0.4Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
ClearCore MD1.1MaintainFull SupportCurrentN/A
ClearCore MD1.0.1ObsoleteNo Support1.1Complimentary
ClearCore MD1.0ObsoleteNo Support1.1Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
Cliquid3.4 with HotFix 1MaintainFull SupportCurrentN/A
Cliquid3.4MaintainFull Support3.4 with HotFix 1Complimentary
Cliquid3.3RetiredLimited Support3.4 with HotFix 1Complimentary
Cliquid3.2.1RetiredLimited Support3.4 with HotFix 1Paid
Cliquid3.2ObsoleteNo Support3.4 with HotFix 1Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
Cliquid MD3.4MaintainFull SupportCurrentN/A
Cliquid MD3.3MaintainLimited Support3.4Complimentary
Cliquid MD3.2.1ObsoleteNo Support3.4Paid

Software PackageSoftware VersionLifecycle ChangeSupport StatusUpgrade Path*Cost
CloudConnect1.8MaintainFull SupportCurrentN/A
CloudConnect1.7ObsoleteNo Support1.8Complimentary
CloudConnect1.6ObsoleteNo Support1.8Complimentary
CloudConnect1.5ObsoleteNo Support1.8Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
CloudConnect Micro-App1.0.1ObsoleteNo Support1.6Complimentary
CloudConnect Micro-App1.0ObsoleteNo Support1.6Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
DiscoveryQuant3.0.2 with HotFix 2MaintainFull SupportCurrentN/A
DiscoveryQuant3.0.2MaintainFull Support3.0.2 with HotFix 2Complimentary
DiscoveryQuant3.0.1 HotFix 2RetiredLimited Support3.0.2 with HotFix 2Complimentary
DiscoveryQuant3.0.1 HotFix 1RetiredLimited Support3.0.2 with HotFix 2Complimentary
DiscoveryQuant3.0.1RetiredLimited Support3.0.2 with HotFix 2Complimentary
DiscoveryQuant3.0RetiredLimited Support3.0.2 with HotFix 2Complimentary
DiscoveryQuant2.1.3RetiredLimited Support3.0.2 with HotFix 2Paid
DiscoveryQuant2.1.2ObsoleteNo Support3.0.2 with HotFix 2Paid
DiscoveryQuant2.1.1ObsoleteNo Support3.0.2 with HotFix 2Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
FormulaFinder3.0MaintainFull SupportCurrentN/A
FormulaFinder2.0.2ObsoleteNo Support3.0Complimentary
FormulaFinder2.0.1ObsoleteNo Support3.0Complimentary
FormulaFinder2.0.0ObsoleteNo Support3.0Complimentary
FormulaFinder1.0ObsoleteNo Support3.0Complimentary

Intabio

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
Intabio1.1InvestFull SupportCurrentN/A
Intabio1.0.0MaintainFull Support1.1Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
LibraryView1.0.3MaintainFull SupportCurrentN/A
LibraryView1.0.2RetiredLimited Support1.0.3Complimentary
LibraryView1.0RetiredLimited Support1.0.3Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
LibraryView (SCIEX OS)1.6InvestFull SupportCurrentN/A
LibraryView (SCIEX OS)1.4InvestFull Support1.6Complimentary
LibraryView (SCIEX OS)1.3RetiredLimited Support1.6Complimentary
LibraryView (SCIEX OS)1.2RetiredLimited Support1.6Complimentary
LibraryView (SCIEX OS)1.1RetiredLimited Support1.6Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
LightSight2.3.1MaintainLimited SupportCurrentN/A
LightSight2.3RetiredLimited SupportCurrentN/A

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
LipidView1.2MaintainFull SupportCurrentN/A
LipidView1.1ObsoleteNo Support1.2Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
MarkerView1.3.1RetiredLimited SupportCurrentN/A
MarkerView1.3RetiredLimited Support1.3.1Complimentary
MarkerView1.2.1RetiredLimited Support1.3.1Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
MasterView1.1MaintainFull SupportSCIEX OS-Q 1.4Paid
MasterView1.0ObsoleteNo Support1.1Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
MetabolitePilot2.0.4RetiredLimited SupportCurrentN/A
MetabolitePilot2.0.3RetiredLimited Support2.0.4Complimentary
MetabolitePilot2.0.2RetiredLimited Support2.0.4Complimentary
MetabolitePilot2.0RetiredLimited Support2.0.4Complimentary
MetabolitePilot1.5RetiredLimited Support2.0.4Paid
MetabolitePilot1.0ObsoleteNo Support2.0.4Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
MPX2.0 HotFix 4MaintainFull SupportCurrentN/A
MPX2.0 HotFix 3MaintainLimited Support2.0 HotFix 4Complimentary
MPX2.0 HotFix 2MaintainLimited Support2.0 HotFix 4Complimentary
MPX2.0 HotFix 1MaintainLimited Support2.0 HotFix 4Complimentary
MPX2.0MaintainLimited Support2.0 HotFix 4Complimentary
MPX1.2.1MaintainLimited Support2.0 HotFix 4Paid
MPX1.2ObsoleteNo Support2.0 HotFix 4Paid
MPX1.0ObsoleteNo Support2.0 HotFix 4Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
MPX TF1.0ObsoleteNo SupportNoneNone

Molecule Profiler

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
Molecule Profiler1.3.1InvestFull SupportCurrentN/A
Molecule Profiler1.3MaintainFull Support1.3.1Complimentary
Molecule Profiler1.2MaintainFull Support1.3.1Paid
Molecule Profiler1.1MaintainFull Support1.3.1Paid
Molecule Profiler1.0.1RetiredLimited Support1.3.1Paid
Molecule Profiler1.0ObsoleteNo Support1.3.1Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
MRMPilot2.0ObsoleteNo SupportNoneNone
MRMPilot2.1RetiredLimited SupportNoneNone

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
MultiQuant3.0.3 HotFix 4MaintainFull SupportCurrentN/a
MultiQuant3.0.3 HotFix 2MaintainFull Support3.0.3 HotFix 4N/A
MultiQuant3.0.3 HotFix 1MaintainFull Support3.0.3 HotFix 4Complimentary
MultiQuant3.0.3MaintainFull SupportSCIEX OS-MQ 1.4Paid
MultiQuant3.0.2 Hotfix 2RetiredLimited Support3.0.3Complimentary
MultiQuant3.0.2 Hotfix 1RetiredLimited Support3.0.3Complimentary
MultiQuant3.0.2RetiredLimited Support3.0.3Complimentary
MultiQuant3.0.1RetiredNo Support3.0.3Complimentary
MultiQuant3.0RetiredNo Support3.0.3Complimentary
MultiQuant2.1.1ObsoleteNo Support3.0.3Paid
MultiQuant2.1ObsoleteNo Support3.0.3Paid
MultiQuant2.0.2ObsoleteNo Support3.0.3Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
MultiQuant MD3.0.3 HotFix 4MaintainFull SupportCurrentN/A
MultiQuant MD3.0.3 HotFix 3MaintainFull Support3.0.3 HotFix 4N/A
MultiQuant MD3.0.3 HotFix 2MaintainFull Support3.0.3 HotFix 4N/A
MultiQuant MD3.0.3 HotFix 1MaintainFull Support3.0.3 HotFix 4Complimentary
MultiQuant MD3.0.3MaintainFull SupportCurrentN/A
MultiQuant MD3.0.2 Hotfix 2RetiredLimited Support3.0.3Complimentary
MultiQuant MD3.0.2 Hotfix 1ObsoleteNo Support3.0.3Complimentary
MultiQuant MD3.0.2ObsoleteNo Support3.0.3Complimentary
MultiQuant MD3.0.1ObsoleteNo Support3.0.3Complimentary
MultiQuant MD3.0ObsoleteNo Support3.0.3Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
PA 800 Plus Empower Driver1.3InvestFull SupportCurrentN/A

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
PA 800 Plus Method Conversion Tool for Empower1.0InvestFull SupportCurrentN/A

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
PeakView2.2MaintainFull SupportCurrentN/A
PeakView2.1RetiredLimited Support2.2Complimentary
PeakView2.0RetiredLimited Support2.2Complimentary
PeakView1.2ObsoleteNo Support2.2Paid
PeakView1.1.1ObsoleteNo Support2.2Paid
PeakView1.1ObsoleteNo Support2.2Paid
PeakView1.0ObsoleteNo Support2.2Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
OneOmics Suite3.3InvestFull SupportCurrentN/A
OneOmics Suite3.2ObsoleteNo Support3.3Complimentary
OneOmics Suite3.1ObsoleteNo Support3.3Complimentary
OneOmics Suite3.0ObsoleteNo Support3.3Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
ProMassProcessor1.0MaintainFull SupportCurrentN/A

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
Protein Expression Assembler1.0MaintainFull SupportCurrentN/A

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
Protein Expression Extractor1.0MaintainFull SupportCurrentN/A

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
ProteinPilot5.0.2InvestFull SupportCurrentN/A
ProteinPilot5.0.1MaintainFull SupportCurrentN/A
ProteinPilot5.0RetiredLimited Support5.0.1Complimentary
ProteinPilot4.5 BetaObsoleteNo Support5.0.1Paid
ProteinPilot4.0ObsoleteNo Support5.0.1Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
Reporter3.2MaintainFull SupportCurrentN/A
Reporter3.0.1RetiredLimited Support3.2Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
SCIEX OS3.4InvestFull SupportCurrentN/A
SCIEX OS3.3.1MaintainFull Support3.4Paid
SCIEX OS3.1.6MaintainFull Support3.4Paid
SCIEX OS3.0 HotFix 1MaintainFull Support3.4Paid
SCIEX OS3.0MaintainFull Support3.4Paid
SCIEX OS2.2 HotFix 1MaintainFull Support3.4Paid
SCIEX OS2.2MaintainFull Support3.4Paid
SCIEX OS2.1.6 HotFix 2MaintainFull Support3.4Paid
SCIEX OS2.1.6 HotFix 1MaintainFull Support3.4Paid
SCIEX OS2.1.6MaintainFull Support3.4Paid
SCIEX OS2.1MaintainFull Support3.4Paid
SCIEX OS2.0MaintainFull Support3.4Paid
SCIEX OS1.6.10 HotFix 1RetiredLimited Support3.4Paid
SCIEX OS1.6.10RetiredLimited Support3.4Paid
SCIEX OS1.7 HotFix 1RetiredLimited Support3.4Paid
SCIEX OS1.7RetiredLimited Support3.4Paid
SCIEX OS1.6.2RetiredLimited Support3.4Paid
SCIEX OS1.6.1RetiredLimited Support3.4Paid
SCIEX OS1.5RetiredNo Support3.4Paid
SCIEX OS1.4.1RetiredNo Support3.4Paid
SCIEX OS1.4RetiredNo Support3.4Paid
SCIEX OS1.3.1RetiredNo Support3.4Paid
SCIEX OS1.3RetiredNo Support3.4Paid
SCIEX OS1.2RetiredNo Support3.4Paid
SCIEX OS1.1RetiredNo Support3.4Paid
SCIEX OS1.0 Hotfix 1RetiredNo Support3.4Paid
SCIEX OS1.0RetiredNo Support3.4Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
Smart Monitor4.3.2ObsoleteNo SupportNoneNone

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
StatusScope2.3InvestFull SupportCurrentN/A
StatusScope2.2.2ObsoleteNo Support2.3Complimentary
StatusScope2.2.1ObsoleteNo Support2.3Complimentary
StatusScope2.2ObsoleteNo Support2.3Complimentary
StatusScope2.1ObsoleteNo Support2.3Complimentary
StatusScope2.0ObsoleteNo Support2.3Complimentary
StatusScope1.6.1ObsoleteNo Support2.3Complimentary
StatusScope1.5 HotFix 1ObsoleteNo Support2.3Complimentary
StatusScope1.5ObsoleteNo Support2.3Complimentary
StatusScope1.0ObsoleteNo Support2.3Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
SWATH2.0.1MaintainFull SupportCurrentN/A
SWATH1.0ObsoleteNo Support2.0.1Paid
SWATH2.0RetiredLimited Support2.0.1Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
XIC Manager1.0ObsoleteNo SupportNoneNone

* Start your upgrade path to the latest software with the Software Accelerator Program.

If you currently have a paid support plan, you can obtain new versions of software by downloading the updates from Software Downloads.

If a software package is more than three years old and not listed on this page, it may be obsolete. Please contact Support for more details.

Purchase and Technical Support Options

Full SupportLimited SupportNo Support

Software Plus Plan >

Time & Materials >

Software Legacy Plan >

Software Accelerator Program >

Time & Materials >

No purchase options, technical support options, or licenses are available by default. As an exception, they may be available under a separate agreement.

Support for Trial Users

Software Trials are made available on selected products for testing purposes. Support for trial users is limited to 30 days from the activation date. While service requests for your trial product may only be submitted during the first 30 days of your testing period, by being a registered SCIEX Now™ user you continue to have access to selected online training courses, knowledge base articles and full access to SCIEX Community. All trials are subject to the terms and conditions of the End-User License Agreement ("EULA") which accompanies the software.