Responsiveness to Keep Your Workflow Running. Flexibility to Meet Your Budget
SCIEX LC-MS Service Plans help keep your instruments peforming at their peak, with multiple options for response time, repair coverage and maintenance. You've invested in a SCIEX mass spec; why trust its service to anyone but the experts?
Selected Service Plans for Current SCIEX Users
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GEN-MKT-18-6675-A For research use only. Not for use in diagnostic procedures. Unless otherwise noted in our product literature, SCIEX products are For Research Use Only. Not for use in Diagnostics Procedures. For more information contact your local sales representative or refer to sciex.com
Greater uptime equals higher productivity. Unless you’re running samples, you’re losing revenue. Minimize workflow interruptions with a SCIEX Service and Support contract.
Keep your lab moving forward. Get back to work quickly with guaranteed onsite response, parts delivery and access to remote monitoring services.
LC-MS and CE Focus
We don’t just develop products, we pioneer extraordinary solutions. Sharply focused and expert in LC-MS and CE technologies, we understand your systems inside and out.
No one understands your needs and can support your system better than we can. Only we have the diagnostic tools, parts and knowledge to keep your systems running at peak performance.
Total Workflow Support
Our mission is to make you successful. Whether it’s to repair your instrument, assist with your workflows, deliver training, professional laboratory service or software support – SCIEX is here for you.
Balance your total cost of instrument ownership with a fixed annual fee.
Software Support Plans
Future-proof your workflow by keeping your software current, so you get the best possible performance out of your SCIEX instruments’.
The table below shows the major options for the service and support of your current SCIEX mass spec. If you are purchasing a new SCIEX instrument consider the Protect Suite of service and support contracts, only available at the time of your purchase.
Remote We’ve got you covered in and out of the lab
Maintenance Keep your instrument running smoothly
Assurance Complete coverage and rapid response
Hardware and Telephone Support
Planned Maintenance (PM)
Parts, Labor and Travel
10% Discount on Parts
10% Discount for Onsite Repair Calls, Including Parts, Labor and Travel
Guaranteed On-site Response Time (hrs)
StatusScope Remote Monitoring Service
Discount for Fixed Price/Pay-as-you-go Services
Escalation Support Network
Other service and support plans are available, as well as fixed-price, pay-as-you-go services for preventative maintenance, repair and workflow support. Please contact your SCIEX Service Representative for details.