Clinical Mass Spec Service and Support

Get the Most from Your IVD Diagnostics Systems

When you choose SCIEX, we genuinely want you to have the best possible experience from the outset. We know you need to achieve the maximum daily performance and get the most from your technology investment, as quickly as possible for as long as possible. That’s why we have developed an unrivalled support service that will give you everything you need, from online self-service to hands-on support at your site.

The Global Support Services team is entirely devoted to mass spectrometry and high performance liquid chromatography labs. Boasting a reputation for offering the most comprehensive portfolio of support, services and consultancy available, you have the utmost confidence that you are in great hands.

Our portfolio of training offerings, ranging from eLearning to Success Programs tailored to your specific workflows, ensure you have the knowledge and tools to be more productive, whenever and wherever you need it.

Service Plans

From service plans to consulting services, we’re here to help you get the most from your SCIEX systems with a program designed to meet the needs of high-throughput clinical labs.

Software Support

Our software support plans keep your applications up to date, so you benefit from better quality data and optimized system performance, with extra training and support when you need it.

Certified Training

Get online access to courses on workflows, maintenance, LC-MS/MS basics and more, or choose from our on-site training offerings, and quickly become an expert user of your LC-MS/MS system.

Applications Support

Our applications support team is expert in clinical mass spec applications and is ready to assist you in method development, optimization and more.