AB Sciex is doing business as SCIEX. © 2010-2019 AB Sciex. The trademarks mentioned herein are the property of the AB Sciex Pte. Ltd. or their respective owners. AB SCIEX™ is being used under license. Beckman Coulter® is being used under license. Product(s) may not be available in all countries. For information on availability, please contact your local representative. For research use only. Not for use in diagnostic procedures.
SCIEX Software Support Plans help reduce downtime, increase productivity, and lower the total cost of software ownership by providing software upgrades and comprehensive support.
Related to: RUO-MKT-07-4226-F
For research use only. Not for use in diagnostic procedures.
Software upgrades can improve reliability of system operation, data acquisition and data analysis.
Reduce workflow interruptions with complete access to SCIEX telephone and online software support resources.
Upgraded software works better with modern operating systems, providing higher security and stability.
Annual support plans eliminate unexpected expenses for software upgrades.
|Contract Feature||Starter Kit Software||Additional Software|
|Software Plus||Software Legacy||Software Advance||Software Assist|
|Software upgrades (e.g., version 1.6.3 to 1.7) for eligible software||✔||✔|
|Software updates (includes point releases, and hotfixes)||✔||✔||✔||✔|
|Access to premium SCIEX University and Knowledge Base content online||✔||✔||✔||✔|
|Priority access to remote software support (during business hours) via telephone and SCIEX Now™ Online||✔||✔||✔||✔|
|Discounted rates on selected software licenses and related software services||✔||✔||✔||✔|
|Discounted rates for validation and compliance services for easier upgrades||✔||✔||✔|
Be confident that your lab is running smoothly, wherever you are.
Build customized LC-MS and CE training programs most suited to your lab and users.
Software support plans are required for you to receive full software and software application support for your contract period. Without the plan, you will not be entitled to receive software or application support unless you purchase Time and Materials, which will give you one-time access to support for that specific issue.
A Software Support Plan, including complimentary upgrades, also provide the latest SCIEX data processing and analysis tools for your laboratory.
Yes. Depending on your location and the terms of your contract, you may continue to receive software and hardware support until your Service contract expires. Contact your local representative to learn how you can purchase a Software Support Plan.
If you have no service plan and would like software support, you can purchase a Software Support Plan.
f you do not have a service plan and you don't want a Software Support Plan, you can purchase Time and Materials, which will allow you to have one-time access to support for a specific issue.
Hardware support covers service, repair and maintenance of your instrument to ensure optimum performance and reliability.
Software support entails solving a technical software-driven issue such as a software functionality query.
Application support assists you in your specialized field, such as drug discovery and development, forensics, food or environmental testing. With application support you get guidance on your entire workflow, from sample preparation to data analysis, specific to your assay application.
Yes, you can. Purchase Time and Materials, which will allow you to have one-time access to Support for that specific issue.
Please contact our software support specialists who will work with you to understand your unique needs to find the best plan for your lab.
In addition to a Software Support Plan, you also need to get on the current version of the software. We recommend you contact our software support specialists who will work with you to understand your unique needs to find the best plan for your lab.
Software Legacy Plan
Software Plus Plan
Software Assist Plan
Software Advance Plan
*Plans cover software included with the instrument: one Analyst® Acquisition license, one Analyst Processing License and one SCIEX OS-MQ license for Analyst based systems or one SCIEX OS license for SCIEX OS based systems or one Analyst TF Acquisition license, one PeakView® license, one SCIEX OS-Q license and MS/MSALL with SWATH® Acquisition for SCIEX TripleTOF® instruments.
**Plans cover ancillary software purchased at time of instrument purchase or later, excluding software in the Starter Kit. Not all software is eligible for every plan.Please contact your SCIEX representative for details.
Protect yourself from unexpected expenses. Instead of paying each time there’s an upgrade, pay once per contract period and your upgrades are covered for your eligible software.
Total software upgrade spent over five years, where software upgrades are purchased twice per year, versus annual purchase of a Software Plus or Software Advance Plan that provide upgrade protection.
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If you want to change the License Key to another instrument, please submit a new case.
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Please check your instrument's software by going to the Instruments page and selecting the instrument in your "My Instruments" section. Here you will see a Software tab where you can view your instrument's software information.
You can also go to the Registered Software page to view software associated with your instrument(s).
If you are not finding what you are looking for, please submit a new case.