Expert Support to Protect and Future-Proof Your Workflow
SCIEX Software Support Plans provide software updates and upgrades for your SCIEX LC-MS systems, as well as the application support you need to maintain a stable and optimized environment. If you’re running out-of-date software, you run the risk that your instruments do not perform to their potential. By keeping your software current, you’ll get the best possible performance out of your SCIEX instruments, with the flexibility and support to handle future scientific challenges.
The Software Support Plan Difference
Access critical hotfixes and point releases; major upgrades as well as latest product enhancements to keep pace with your evolving needs, and to take advantage of the full capabilities of your instrumentation.
Resources for Success
Advanced training and access to new application software to maximize your productivity.
We’re Here to Help
SCIEX support is on hand to help you, from remote monitoring, to priority phone support, to instant live support for immediate assistance.
No per-call fees or hidden costs for software and application support, so you won’t see surprise charges.
Find Your Plan
Custom Report Writing Session (SCIEX Reporter)
One annual license to an application software of your choice*
One personal live online software training session
Software upgrades (e.g.: version 2.0 to 3.0) for eligible software
Software updates (includes Point Releases, Hotfixes and prioritized corrective action)
Software support plans are required for you to receive full software and software application support for your contract period. Without the plan, you will not be entitled to receive software, application and workflow support unless you purchase Time and Materials Plan, which will give you one-time access to Support for that specific issue.
Yes. Depending on your location and the terms of your contract, you may continue to receive software and hardware support until your Service contract expires. Contact your local representative to learn how you can purchase a Software Support Plan.
Hardware support covers service, repair and maintenance of your instrument to ensure optimum performance and reliability.
Software support entails solving a technical software-driven issue such as a software functionality query.
Application support assists you in your specialized field, such as drug discovery and development, forensics, food or environmental testing. With application support you get guidance on your entire workflow, from sample preparation to data analysis, specific to your assay application.
In addition to a Software Support plan, you also need to get on the current version of the software. We recommend you consider the Software Accelerator Program, a limited-time offer, which helps bring your software up to date, while enabling you to spread the costs over a period of time.
Please contact our software support specialists who will work with you to understand your unique needs to find the best plan for your lab.
RUO-MKT-18-4433-B For research use only. Not for use in diagnostic procedures.