Generating a Service Package in Sciex OS Software

For research use only. Not for use in diagnostic procedures.

Answer

1. From the Sciex OS homescreen click on the Configuration section (below Managment).
 
2. Select About from the left menu.
 

3. Adjust the timeframe (e.g. last 2 days).

4. Click on the button "Generate a Support Package" under Service and Support. It can take a couple of minutes to complete the process.

5. The service package will be stored as a .zip file in C:\ServicePackages. Please submit it to SciexNow if requested.